Senior Customer Representative, Sales Global Human Health – 80% - 100% FTE (m/f/d)

Job Description

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

We are looking for an experienced and results-driven Account Manager to manage our existing Pulmonary Hypertension (PH) business and lead the launch of an exciting new product across the Swiss German part of Switzerland. This role requires strong expertise in pharmaceutical sales, strategic planning and relationship-building with key healthcare professionals. The Account Manager will also work closely with marketing to create and implement impactful materials, projects and campaigns. While experience in Pulmonary Hypertension and rare diseases is a plus, we welcome candidates with a strong background in pharmaceutical sales who are excited about launching a new product in a very specialized market.

Responsibilities:

• Manage performance of Pulmonary Hypertension (PH) portfolio, lead the successful launch of a new Pulmonary arterial Hypertension (PAH) product, including market analysis, stakeholder engagement, implementation of launch strategy and monitor territory performance versus targets.

• Build and maintain long-term partnerships with customers (Scientific Leaders, Specialists and specialized Nurses), through individual sales visits, promotional lectures and participation in congresses and educational events.

• Ensure tailored account management for your assigned territory by understanding and mapping your customers, identifying Drivers and Barriers, understanding the patient journey and influencers on treatment decisions per account.

• Engage in balanced product sales discussions including scientific data with Healthcare Professionals (HCPs) to align the customer and business needs.

• Stay up-to date on the latest product and therapeutic area information by attending internal trainings, conferences and symposia, as well as by self-study.

• Drive tailored customer engagements, by using data and analytics to better understand the customer’s preference and by properly balancing physical and digital engagements.

• Organize and co-create educational events for HCP’s including sponsorships in line with strategic priorities and budget constraints.

• Demonstrating highest ethical principles conducting Local law, our company’s Standard Operating Procedures (SOPs) and regulations.

Your Profile:

• 3-5 years of pharmaceutical or biotech sales experience, ideally in specialty care. Experience in Pulmonary Hypertension, Intestinal Lung Disease or Rare Diseases is a strong plus.

• Degree in Life Sciences, medical/paramedical field or another relevant discipline with healthcare curriculum from an accredited institution. shqa Certification «Certified Pharma Sales Representative» is a strong plus.

• Proven experience in managing an existing product portfolio and successfully launching a new product.

• Strong track record of achieving sales targets and supporting marketing efforts in a complex medical environment.

• Excellent communication, relationship-building and presentation skills.

• Ability to manage multiple priorities, with strong organizational and strategic planning skills.

• Experience collaborating with marketing teams to create and implement marketing materials, campaigns and projects.

• Open to innovation and experimentation.

• Fluent in German and additionally English.

• Valid driver’s license.

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Interpersonal capabilities:

• Growth-mindset, strong team-player, results-oriented and proven ability to achieve ambitious goals.

• Adaptable to change, ambiguity and a high level of resilience in the face of challenges.

• Independent, motivated and highly organized.

• Excellent interpersonal skills in communication, persuasion and customer relations.

• Possessing a strong learning mindset.

• Identification of challenges or obstacles and proactively ideate on solutions.

• Data-driven decision-making and mindset.

• Comfortable with commercial experimentation and implementing customer projects.

THE COMPANY

Our Company is a leading biopharmaceutical company employing over 1,000 people in Switzerland at three sites. The company’s headquarters are in Lucerne. At the site in Zurich, the company operates a global innovation and development hub. In addition, we manufacture medicines for global clinical trials and operate a forensic laboratory in Schachen (Canton Lucerne). We conduct around 40 clinical trials annually in Switzerland. The main therapeutic areas include oncology, infectious diseases, cardiovascular and cardiometabolic diseases. We also have a broad portfolio of vaccines for the prevention of diseases in children, adolescents, and adults and we are one of the leading companies in veterinary medicine. Furthermore, we take our responsibility to the local community seriously and have been involved for many years in initiatives such as the «Trendtage Gesundheit Luzern» and the «Alliance Health Competence».

We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” showing the company’s commitment to our employees and the community around us.

One Roof is our new Swiss headquarters in Lucerne designed to bring teams together and make collaboration easier. Across 15,000 m² of modern office space, we unite colleagues from national, regional and global functions within different functions under one roof to strengthen cross‑functional cooperation and a ONE Team culture. The site is centrally located, a short walk from Lucerne train station, supporting sustainable commuting.

Required Skills:

Account Management, Data-Driven Decision Making, Hospital Sales, Lead Generation, Pulmonary Arterial Hypertension, Relationship Building, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Training, Stakeholder Engagement

Preferred Skills:

Pharmaceutical Sales

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

N/A

Job Posting End Date:

09/6/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.