Senior Customer Delivery Manager

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Delivery Manager who will play a vital role in driving the success of strategic customer-facing projects, ensuring timely and effective delivery of product pilots and implementations to drive greater product adoption across key industry segments. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Customer Delivery Manager your key area of responsibility will be overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer experience, delivering high-impact results that contribute to strategic growth. You will need to work closely with customers, senior management, cross-functional project teams, and external resources.

To be successful in this role you will be a self-motivated, decisive, and collaborative leader with diplomatic and motivational skills, and the ability to conform to shifting priorities, demands, and timelines. In addition, the successful candidate will have strong project management expertise, customer relationship management skills, and technical knowledge, with the ability to successfully drive projects to completion while maintaining the entrepreneurial spirit of the company.

How you'll make an impact:

• Responsible for overall project execution success, serving as the main point of contact for customers and senior management for the project.
• Support all aspects of the implementation and progression of assigned projects, from original concept through project closure activities.
• Provide leadership to the project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.
• Define project goals and deliverables that align with the company’s strategic objectives and customer expectations.
• Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.
• Manage project issues, risks, and changes in scope to mitigate impact to customer experience and critical path deliverables.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues — communicating across leadership.
• Lead initiatives to establish best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
• Collect customer feedback and lessons learned to continuously improve project management processes & best practices.
• Coach, mentor and motivate more junior Customer Delivery Managers.

What you'll bring to the role:

• 5-8 years of experience in Project Management or Customer Delivery.
• 5-8 years of experience working with business stakeholders within a cross-functional matrix environment.
• Fluency in Spanish or Brazilian Portuguese is an asset.
• Professional Project Management (PMP) certification is preferred.
• Ability to travel. A passport is required.
• Proven ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company.
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
• Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Self-motivated and decisive with the ability to adapt to change and competing demands.
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
• Experience in establishing practices, templates, policies, tools and partnerships to expand and mature our service solutions.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Jira.
• Entrepreneurial mindset and comfortable in a flat organization.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. Government experience is highly valued.
• Experience negotiating vendor/client contracts a plus.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [email protected]. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.