Senior Coordinator Customer Service with Danish

The Senior Customer Service Coordinator plays a vital role in facilitating smooth communication and efficient issue resolution for our customers. You will be responsible for handling direct customer communication, managing booking inquiries, and ensuring compliance with company standards. Additionally, you will mentor junior team members, identify process improvements, and contribute to strategic initiatives, all while maintaining a high level of customer satisfaction and service quality.

• Handle direct customer communication and inquiries via various channels
• Act as the first point of contact for potential claim requests
• Manage booking inquiries and ensure accurate billing of additional costs
• Build expertise in all relevant business tasks and standard processes
• Complete functional training and promote digital tools for efficient operations
• Align customer service activities with key performance indicators (KPIs)
• Focus on improving service quality and maintaining a high Net Promoter Score (NPS)
• Support and mentor less experienced team members, including onboarding and training
• Identify areas for improvement and initiate optimization projects
• Lead or actively participate in cross-functional projects and collaborate with stakeholders

• Excellent command of written and spoken Danish is mandatory
• Minimum 3 years of experience in the transport or logistics industry
• University degree or equivalent qualification
• Ability to make sound decisions and handle non-standard situations
• Proactive approach, problem-solving skills, and a commitment to continuous improvement
• Very good command of written and spoken English
• Proficiency in MS Office and a willingness to learn new digital tools
• Strong teamwork skills and ability to follow guidelines
• Positive attitude and a receptive mindset for personal development
• Relevant industry certifications or training are an advantage