Senior Community Association Manager
Access Management · Celebration, FL ·
- Seniority
- Senior
- Employment
- Full time
- Category
- Management
- Experience
- 5+ years
Senior Community Association Manager
Company: Access Management
Location: Celebration, FL
Position Type: Full-Time
Reports To: Regional Director / Division Vice President
Position Summary
Access Management is seeking an experienced and dedicated Senior Community Association Manager (Sr. CAM) to lead a portfolio of community associations in Celebration, FL. This role combines strategic portfolio oversight, office management, and team leadership. The Sr. CAM serves as a trusted advisor to Boards, ensures operational excellence, and plays a key role in coaching, developing, and supervising Assistant Community Association Managers (ACAMs) and other team members to deliver exceptional service.
Key Responsibilities
Portfolio & Client Management
- Manage a portfolio of community associations, including HOAs, condominiums, and/or master planned communities.
- Serve as the primary point of contact for Board Members, homeowners, vendors, and contractors.
- Provide expert guidance to Boards on governance, compliance, and industry best practices.
- Prepare for and attend Board meetings, annual meetings, and special meetings, including agenda and minute preparation as needed.
- Ensure timely execution and follow-up on Board decisions.
Leadership, Coaching & Team Oversight
- Supervise, mentor, and develop Assistant Community Association Managers (ACAMs) and support staff.
- Provide ongoing coaching, training, and performance feedback to enhance team effectiveness and service delivery.
- Assist in onboarding and development of new team members.
- Foster a collaborative, accountable, and service-driven team culture.
Office & Operational Management
- Oversee office operations, including administrative support functions, workflow management, and record keeping.
- Coordinate vendor activities, including bidding, contracting, and performance monitoring.
- Conduct regular property inspections and ensure community standards are maintained.
- Develop and implement policies and procedures to improve operational efficiency and resident satisfaction.
Financial Management
- Prepare, review, and manage association budgets.
- Analyze monthly financial statements and provide recommendations to Boards.
- Monitor expenses, reserves, and assessments to ensure financial health.
- Partner with accounting teams to ensure accuracy and timeliness of financial reporting.
Compliance & Governance
- Ensure communities operate in accordance with governing documents, company standards, and applicable laws and regulations.
- Oversee covenant enforcement processes in a fair, consistent, and professional manner.
Customer Service & Conflict Resolution
- Deliver high-quality customer service to residents and Board Members.
- Address and resolve escalated homeowner concerns and complex issues promptly and professionally.
- Maintain clear, proactive, and professional communication with all stakeholders.
Strategic & Administrative Duties
- Identify opportunities for process improvements and operational efficiencies.
- Support company initiatives, transitions, and special projects.
- Ensure accurate and timely documentation within company systems, including Vantaca.
Qualifications
- Active Florida CAM (Community Association Manager) license required.
- Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience).
- Minimum of 5+ years of community association management experience, with senior-level or supervisory experience preferred.
- Proven experience managing multiple communities and leading teams.
- Strong office management and organizational skills with the ability to prioritize and multitask.
- Experience with Vantaca preferred.
- In-depth knowledge of Florida statutes and community association best practices.
Skills & Competencies
- Leadership, coaching, and team development
- Strong financial acumen and analytical skills
- Excellent verbal and written communication
- Conflict resolution and problem-solving abilities
- High level of organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite and community management software
Work Environment & Expectations
- Combination of office, field, and community site visits.
- Regular interaction with Boards, residents, and vendors.
- Occasional evening meetings required.
- Reliable transportation and valid driver’s license required.
Why Join Access Management?
- Opportunity to lead, mentor, and grow a high-performing team
- Collaborative and supportive culture
- Competitive compensation and benefits package
- Career growth and advancement opportunities
Access Management is an Equal Opportunity Employer and values diversity in the workplace.