Senior Commercial Analyst

You'll act as the analytical partner to the executive team, translating complex data across GTM systems into insights that inform strategic discussions, planning, and investment decisions. You'll analyze the full customer lifecycle to identify strategic recommendations that accelerate acquisition, expansion, and retention, and you'll build the reporting infrastructure that scales with the business.

Responsibilities

• Conduct comprehensive analysis of conversion, volume and time-bound metrics across the full customer lifecycle to drive revenue velocity
• Identify friction points and acceleration opportunities in acquisition, expansion, and retention through quantitative analysis and cohort modeling
• Build and maintain analyses around multi-touch attribution for return on marketing investments
• Build forecasting models for pipeline health, churn risk, expansion signals, and capacity planning to support strategic decision-making
• Synthesize cross-functional data to understand conversion drivers, bottlenecks, and performance variations by segment, channel, and motion
• Provide analytical support to Head of Revenue Operations for pipeline management, forecast accuracy, sales cycle optimization, win/loss analysis, and sales productivity
• Deliver insights to Director of Customer Success on churn drivers, health score effectiveness, time-to-value, expansion opportunities, and customer segmentation
• Translate complex analytical findings into actionable insights for CRO through executive dashboards and strategic recommendations
• Work with the CEO on ad hoc analyses to help define strategic direction and investment areas

Requirements

• 5+ years in a commercial analyst role with a deep understanding of SaaS revenue models and the customer lifecycle
• Proven track record of using data to drive commercial outcomes
• Strong proficiency with SQL / Python and data visualisation tools
• Ability to explain the drivers behind data and back up conclusions
• Ability to bridge technical and business stakeholders and tell a story with data
• Experience using tools like ChatGPT or Claude to streamline data analysis, automate reporting, or solve complex analytical problems
• Experience with Hubspot is a bonus
• Interest in crypto is a bonus

Benefits

• Hybrid working and option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up home office space
• $1,000 Learning & Development budget
• 25 days of annual leave plus bank holidays
• An extra day off for your birthday
• Enhanced parental leave: 16 weeks fully-paid leave
• Private Health Insurance (Vitality)
• Full access to Spill Mental Health Support
• Life Assurance covering 4 times salary
• Cycle to Work Scheme