Senior Commercial Account Executive

Job Description

We are seeking a high-performing Senior Commercial Account Executive to join our Japanese team. As a key member of Zendesk's Commercial sales team, you will provide sales leadership and creative direction to our most highly visible customers. This is a chance to build the Platform experience at Zendesk!

As a Commercial Account Executive, you love hunting for new opportunities and are able to close new accounts while maintaining existing ones. You have a passion for building and maintaining broad relationships, developing and managing opportunities, and leading a team of extended resources within Zendesk.
You are a creative, out of the box thinker, able to articulate Zendesk’s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and implementation.

What you'll be doing:

• Lead and develop a subset of our Commercial accounts

• Create direct new business and expansion opportunities

• Collaboratively develop specific GTM strategy and plan with larger Zendesk team

• Develop detailed multi year account strategy and objectives aligned to a quarterly execution plan

• Develop and nurture CXO relationships at assigned accounts

• Identify and develop partner relationships to build a partner ecosystem working with Zendesk’s Channels and Alliances teams

• Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process

• Work with the Solution Architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams

What you bring to the role:

• 5+ years of Enterprise SaaS selling experience; and CX experience strongly preferred

• Successful record acquiring direct new business sales, Extensive experience selling into the Japan market

• Experience selling to VP and C level executives at Mid Market/Commercial segment

• Experience managing and closing complex sales-cycles using solution selling techniques

• Consistent delivery and over-achieving against targets

• Strong interpersonal and presentation skills

• Outstanding verbal and written communication skills

• Experience working in a dynamic, agile company and sales team

• Willingness to travel

Zendeskでは、日本チームに加わっていただく、高い実績を持つコマーシャルアカウントエグゼクティブを募集しています。Zendeskのコマーシャルセールスチームの主要メンバーとして、最も注目度の高い顧客に対し、セールスリーダーシップとクリエイティブな方向性を提供していただきます。Zendeskのプラットフォーム体験を構築する絶好の機会です！コマーシャルアカウントエグゼクティブとして、新しい機会を探し、既存顧客との関係を維持しながら新規顧客を獲得することに情熱を注いでいただきます。幅広い関係を構築・維持し、機会を開発・管理し、Zendesk社内の外部リソースチームを率いることに意欲をお持ちの方を求めています。創造的で型破りな発想を持ち、Zendeskのプラットフォームビジョンを明確に説明できる方。最も戦略的なレベルで販売を行い、顧客の賛同と導入を獲得するための包括的な戦略を策定できる方を求めています。業務内容

担当する法人顧客の一部を担当し、リードおよび育成を行います。

新規ビジネスおよび事業拡大の機会を創出します。

Zendeskチーム全体と連携し、具体的な市場投入戦略および計画を策定します。

四半期ごとの実行計画に沿った、詳細な複数年アカウント戦略および目標を策定します。

担当アカウントのCXOとの関係を構築・維持します。

Zendeskのチャネルおよびアライアンスチームと協力し、パートナーエコシステムを構築するためのパートナー関係を特定・育成します。

Zendeskの営業プロセスに従い、すべての重要な活動を追跡し、プロセスの各段階における案件の状況を深く理解します。

ソリューションアーキテクチャチームと連携し、顧客からのフィードバックを製品管理、エンジニアリング、ISVチームに伝えるための構造化された業界フォーラムを運営することで、製品の方向性に影響を与えます。

応募資格

エンタープライズSaaS営業経験5年以上顧客体験（CX）に関する経験は必須です。

新規顧客獲得における実績、日本市場における豊富な営業経験

中堅企業／商業セグメントにおけるVPおよびCレベルのエグゼクティブへの営業経験

ソリューションセールス手法を用いた複雑な販売サイクルの管理・成約経験

目標達成率の高さと、目標を上回る実績

優れた対人スキルとプレゼンテーションスキル

卓越した口頭および書面によるコミュニケーション能力

ダイナミックで機敏な企業および営業チームでの勤務経験

出張可能な方

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.