Microsoft · United States, New York, New York ·
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Senior technical authority for Copilot Studio and agentic AI in Microsoft's Customer Success unit, helping enterprise customers in the New York area design, build, and deploy AI agents end to end — integrating Microsoft 365, SharePoint, Teams, and line-of-business data — while owning governance, cost management, mentoring, and adoption.
Are you excited about the way AI agents are changing how enterprises work? In AI Business Solutions, we help customers move Microsoft 365 Copilot and Copilot Studio beyond individual productivity and into the way their business actually runs, with a Copilot supporting every employee and an agent behind every process. We work alongside customers to identify high-value automation opportunities, build agents that deliver measurable outcomes, and prove business value.
As a Senior Cloud Solution Architect - Agentic AI and Copilot Studio focused on agentic AI within the International Customer Success Unit, you will serve as the senior technical authority for Copilot Studio and agent solutions across enterprise customers in the New York and greater New York area. You will design, build, and deploy agents end-to-end, including topics, actions, connectors, integrations with Microsoft 365 and line-of-business data, and the governance and cost management practices required to scale safely. While familiarity with Microsoft 365 Copilot adoption is valuable, the core of the role is building agents that solve real business problems.
Customers will be at different stages of their AI journey. Some may be starting with Copilot productivity scenarios, others deploying their first task or retrieval agents, and others scaling custom or autonomous agents across multiple business processes. Success requires the ability to assess customer maturity and engage at the right point.
This is a senior, highly autonomous role and the sole dedicated Copilot Studio resource for the market. You will set technical direction for engagements, guide customers and partners toward successful outcomes, and know when to engage specialists from across the broader Microsoft ecosystem. You must be comfortable influencing without formal authority and providing leadership through expertise.
You will also act as a multiplier for the broader community. The assets you create, the patterns you document, and the people you develop will determine how effectively this capability scales across the market.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Technical Direction
Design and orchestrate agent solutions independently across complex customer environments.
Define technical strategy rather than simply implementing existing designs.
Customer Engagement
Advise technical decision makers and business stakeholders.
Shape requirements and challenge approaches that are unlikely to achieve customer goals.
Scaling Beyond Yourself
Mentor colleagues and partners.
Build reusable assets, frameworks, and documented patterns.
Help grow local expertise in agentic AI technologies.
Build and Deliver Agents
Design, build, test, and deploy Copilot Studio agents aligned to enterprise business processes.
Configure topics, actions, connectors, and environments.
Integrate agents with Microsoft 365 content, SharePoint, Teams, line-of-business systems, and Power Platform automation.
Deliver pilots, proofs of concept, and production-ready solutions.
Leverage reusable assets, templates, and reference architectures whenever possible.
Build knowledge across the broader AI platform, including Azure AI Foundry and related agent technologies.
Partner with Customers
Lead business and technical stakeholders through use-case discovery and prioritization.
Help customers identify scenarios that deliver measurable business value.
Build outcome-based success plans and track value realization throughout engagements.
Develop relationships with architects, technical decision makers, and business leaders.
Serve as the voice of the customer within Microsoft.
Challenge approaches that do not align to desired business outcomes.
Build for Scale, Security, and Cost
Embed security, compliance, and governance into every deployment.
Help customers establish agent registries, evaluation processes, testing practices, and centers of excellence.
Advise on consumption and token cost management.
Apply governance and methodology to identify and mitigate business and technical risks.
Drive Adoption and Growth
Drive executive sponsorship and stakeholder alignment.
Build champion communities and adoption programs.
Support training and communication efforts that sustain long-term value.
Increase both Microsoft 365 Copilot usage and agent adoption.
Grow consumption across Copilot Studio and the broader AI ecosystem.
Identify and remove technical blockers or ensure they are escalated appropriately.
Scale Beyond Yourself
Maintain advanced Copilot Studio expertise and certification.
Mentor colleagues, account teams, and partners.
Participate in local, regional, and global technical communities.
Share best practices and leverage specialist expertise when needed.
Build reusable agents, frameworks, and documented patterns.
Identify capability gaps and improvement opportunities through delivery experience.
Deliver with Excellence
Maintain a healthy delivery pipeline.
Align services and technical execution to customer goals.
Ensure accurate opportunity, milestone, and delivery tracking.
Meet operational excellence standards, including documentation and time reporting requirements.
Coordinate effectively with account teams, specialists, and partners.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field and 4+ years of experience in cloud, infrastructure, IT consulting, support, systems administration, or related technical roles
OR equivalent experience.
Other Requirements
Preferred Qualifications
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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