Senior Client Success Manager
DeepIntent · New York, New York ·
- Seniority
- Senior
- Category
- Customer success
- Experience
- 5+ years
DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world’s top healthcare brands and their agencies, DeepIntent uniquely unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing across every screen. Backed by patented technology and proven outcomes, DeepIntent’s platform delivers measurable audience quality and script lift at scale. Learn more at .
What You’ll Do:
DeepIntent is seeking an experienced Senior Client Success Manager to join our Client Success team. This role owns the day-to-day management and strategic growth of client relationships, partnering closely with Sales, Platform Operations, & Analytics and cross-functional teams from early planning through execution and expansion.
As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a critical role in driving revenue retention, upsell, and long-term client success. The Sr Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.
Key Responsibilities:
- Own end-to-end management of assigned managed service and/or self-service client accounts
- Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations
- Build strong, trusted client relationships grounded in a deep understanding of client goals, brand strategies, and performance metrics
- Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs
- Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews
- Identify and proactively drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions
- Partner closely with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy
- Educate and enable clients on DeepIntent’s DSP and self-service tools to increase adoption and long-term value
- Regularly assess account health, identifying risks early and taking action to support retention and renewals
- Stay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategy
Who You Are:
- 5+ years of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising
- Strong knowledge of the adtech advertising ecosystem, key industry partners and technical market standards including DSPs, SSPs, ad serving, measurement, and brand safety
- Proven ability to independently own and grow senior client relationships
- Strategic mindset with the ability to translate data into actionable insights and recommendations, with experience leading client meetings and QBRs
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and comfortable managing multiple accounts and priorities
- Experience working across both managed service and self-service models preferred
- Have a desire to work in a rapidly growing and ever-changing environment
- Proficient with Word, Excel and PowerPoint
- Healthcare or pharmaceutical advertising experience is a plus, but not required
DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $100,000 - $120,000. The base salary range takes into consideration each candidates skills, experience and qualifications. In addition, we offer a quarterly bonus plan and competitive benefits as well as many other company offerings.
We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.
Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, flexible PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!
Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!
Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!
DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.
CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact [email protected] to see our full Applicant Privacy Notice.