Senior Capture Manager

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a seasoned and dynamic Senior Capture Manager with demonstrated expertise in managing large-scale capture efforts and driving business development strategies within Federal Government Civilian Agencies. This role requires a proven track record in coordinating complex pursuits, building capture teams, and delivering winning strategies. The ideal candidate is a proactive, influential leader who thrives in high-stakes environments and excels in collaboration with stakeholders at all organizational levels.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Lead capture efforts, pursuits, and solution architecture across multiple business lines, ensuring alignment with organizational objectives.
• Provide strategic guidance and insight to executives on solution shaping, opportunity positioning, and strategy development.
• Foster strong business relationships with internal stakeholders and external partners to drive alignment and collaboration.
• Guide executives in strategic decision-making, leveraging data-driven insights.
• Maintain a robust win/loss ratio by developing and executing effective capture strategies.
• Collaborate with business development and operations leads to create, mature, and implement capture strategies.
• Lead the development of Capture Win Strategies, ensuring their execution aligns with organizational goals.
• Plan and execute capture activities 12-18+ months ahead of RFP releases while also supporting short-term capture opportunities as needed.
• Provide insights and competitive analysis to optimize MCI’s positioning in the market.
• Design and deploy value propositions, win themes, and differentiators to strengthen proposal strategies.
• Contribute to pricing strategy discussions and implement data-driven recommendations.
• Conduct competitor analysis to identify and mitigate vulnerabilities, leveraging teaming, hiring, and other strategies.
• Oversee the development of responses to RFIs, DRFPs, and RFPs in collaboration with proposal and operations teams.
• Manage teaming partner agreements, NDAs, and data calls to ensure contractual alignment and readiness.
• Identify and secure Key Personnel and align resources with opportunity requirements.
• Vet past performance records and manage inputs for proposals to ensure compliance and quality.

CANDIDATE QUALIFICATIONS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

• Bachelor’s degree in a related field.
• At least 10 years of relevant professional experience in Federal capture management and business development.
• Extensive experience working with Federal Departments and Agencies, such as Treasury (IRS, BFS), FDIC, SEC, Education (FSA), Commerce (Census), Energy, Justice, State, Transportation, and Labor.
• Proven leadership and management skills with the ability to lead teams and work collaboratively across departments.
• Superior organizational and time-management skills with the ability to prioritize and multitask effectively.
• Strong written and verbal communication capabilities.
• Exceptional analytical skills with experience in pricing models and execution strategies.
• Proficiency in MS Office 365 and other relevant tools.
• Skilled negotiator with a strategic mindset and sound decision-making abilities.
• Ability to navigate matrixed environments and work under uncertainty.

Preferred Skills:

• Expertise in shaping and influencing Federal procurement opportunities.
• Strong ability to drive collaboration between diverse teams, including operations, recruiting, and proposals.
• Experience in leading cross-functional teams to deliver high-quality, compliant proposals.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.