Senior Business Systems Analyst

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of 450,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

We are seeking a Senior Business Systems Analyst to join our IT-CRM team. This role involves enhancing our Salesforce instance and other business system applications to support efficient processes, improving productivity, and aligning IT solutions with organizational strategic goals. In this role, you will serve as a bridge between Salesforce administrators and business teams, analyzing business needs and translating them into actionable technical solutions to support our Salesforce CRM solution. Your projects will run the gamut from something as simple as improving the interfaces for business systems we already have, to driving the implementation of new applications or redesigning how we physically do our work within the spaces we occupy. You won’t be bored in this job!

This job might be for you if you have the following qualities:

• Strong work ethic with a focus on accountability, results, and continuous improvement.

• Passion for creating a great user experience and working independently and collaboratively with a diverse group of people.

• You want to work for an organization that has real impact in the community. At the end of the day, you get to go home knowing the work you did helped to put food on the table for a neighbor in need.

RESPONSIBILITIES:

BUSINESS REQUIREMENTS GATHERING

• Work closely with business team liaisons, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.

• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.

• Work with developers to design solutions, validate feasibility, and ensure scalability.

SYSTEM ANALYSIS & DESIGN

• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.

• Develop and document functional specifications, system design requirements, and workflow diagrams.

• Work with system administrators and developers to ensure that system designs meet business requirements and technical standards.

PROJECT IMPLEMENTATION

• Support project planning by developing timelines, defining project scope, and estimating resources.

• Collaborate with business teams, developers, and other team members during the implementation phase.

• Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.

STAKEHOLDER COMMUNICATION & SUPPORT

• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.

• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.

DATA MANAGEMENT & REPORTING

• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.

• Develop and maintain reports and dashboards that support business decision-making.

CONTINUOUS IMPROVEMENT

• Stay updated on industry trends, best practices, and emerging technologies.

• Proactively identify opportunities for process improvement and lead initiatives to optimize.

QUALITY ASSURANCE & UAT LEADERSHIP

• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.

• Develop comprehensive test plans, perform acceptance testing, and ensure product readiness.

• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

PRODUCT LAUNCH & POST-LAUNCH SUPPORT

• Coordinate product releases, working closely with business teams and developers to align on readiness for deployment of new features.

• Monitor and track the performance of product features post-launch and implement necessary improvements.

• Provide post-release support to address technical issues and feedback from users and stakeholders.

The ideal candidate will possess the following professional qualifications:

• 5+ years’ experience as a Business Systems Analyst, IT Business Analyst, Product Manager, Manager of Business Applications or practical experience in the analysis, design, and implementation of technical projects, including experience with writing and managing user stories and functional design and designing and delivering an enhancement roadmap.

• Salesforce Certified Platform Administrators or the ability to acquire this certification within first 90 days strongly preferred. Other Salesforce certifications a plus, especially Salesforce Certified Business Analyst.

• ERP experience preferred

• 3-5 years’ practical experience successfully leading/managing the execution of complex technology projects spanning multiple functional areas, systems or stakeholder groups required.

• Subject matter expertise in one or more additional business process areas preferred: CRM, Sales, Sales Ops, Non-Profit Development, Accounts Receivable, Financial Reporting, Accounts Payable, etc.

Reports To

Senior Manager, IT Business Systems & PMO

Location

Second Harvest of Silicon Valley, Cypress Center, 4001 N 1st Street, San Jose, CA 95134

This is a hybrid position. Specifics of work location will depend on department need.

An employee’s regular remote work site should be within driving distance of one of Second Harvest’s locations and must be within the state of California.

Following the opening of our Central Hub facility in spring 2027, this position will require onsite work every Tuesday and Thursday at Central Hub.

Hours

Full-Time. Exempt. 40 hours/week, with some evening and weekend work as necessary.

Compensation

$98,402.00 - $115,767.00 is the wage range for this position. The hourly/salary wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program,

4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.