Senior Business Program Manager-Azure Direct Cloud & AI Solution Advisors (CASA)

The Cloud & AI Solution Advisors team (CASA) provides ongoing customer engagement and technical leadership to high-value SMB customers using Microsoft Azure services to drive long-term customer loyalty, increase Azure Consumed Revenue (ACR), reduce churn, and help customers realize business value from Azure

As Senior Business Program Manager for CASA, you will drive change management for our Cloud and AI Solution Advisors sales motion. Your responsibilities include evaluating business health, recommending improvements, supporting global sales teams through change, and ensuring alignment with business needs. The role focuses on implementing sales strategies, fostering growth, and advancing digital sales transformation through strategic thinking, AI adoption and operational excellence.

Driving AI adoption

• Reimagine every layer of the BPM role to accelerate impact through AI.
• Reinvent Customer Engagement for our sales teams to adopt AI to help them build and accelerate pipeline.
• Run a v-team of stakeholders to project manage the development and implementation of Agents following all the compliance and security requirements as set out in Microsoft
• Lead governance and adoption of Agentic AI initiatives across CASA.Partner with Engineering, Product, and Business stakeholders to identify opportunities for AI-enabled productivity and business transformation.

Strategic Direction & Business Transformation

GTM last mile activation

• Coordinate targeted demand generation levers with Marketing.
• Activate and track execution of customer conversations.
• Land and track the adoption of digital Signal guidance and the use of propensity models.
• Activate and track execution/utilization of sales programs, offers and contests.
• Develop mechanisms that increase seller productivity and maximize customer-facing time.

Project Management and change management

• Manage complex projects from beginning to end and communicates status & risk to relevant stakeholders, and holds them accountable risk mitigation plans
• Aligns stakeholder efforts to business impact
• Drives buy in and adoption of processes, tools and business priorities by following appropriate Change Management methodologies

Required/minimum qualifications

Additional or preferred qualifications

• 2+ years in cloud-based business with sales operations/enablement experience
• Demonstrated knowledge of agentic AI solutions (copilot, etc), intelligent automation, and emerging Artificial Intelligence technologies.
• Demonstrated ability to effectively prioritize, organize, and execute across multiple projects and workstreams while meeting deadlines and business objectives.
• Proven effectiveness collaborating across groups and driving multi-stakeholder planning processes to desired results
• Background in sales operations or strategy roles with exposure to AI-led sales motions
• MBA or Management Consulting background
• Able to positively manage ambiguity and complex, matrixed, & fast paced environments
• Team player with a track record of helping others to achieve team goals
• Established business acumen and mental agility to ramp quickly across diverse businesses and organizations
• Outstanding verbal and written communication skills, with the ability to clearly articulate complex issues and formulate recommendations to a wide variety of stakeholders
• Proven ability to analyze complex data sets, identify trends, and deliver insights that support meaningful business decisions.
• An owner mindset – biased toward action and able to positively influence across functional teams
• Proactive positive outlook and approach to change management

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.