Senior Business Applications Analyst, EHR - REMOTE (Canada)

WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

ABOUT THE ROLE

The Analyst, Operations-Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi Electronic Health Records and eMAR modules. The ideal candidate possesses the ability to work cross-functionally to streamline processes related to electronic health record management and improve operational efficiencies. The Analyst, Operations-Business Applications (Yardi Electronic Health Records) will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.

To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.

KEY RESPONSIBILITIES

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides expertise in designing and optimizing workflows related to electronic health records (EHR)
• Works closely with AVP, Operations-Business Applications in the development and implementation of comprehensive training programs across multiple mediums
• Provides ongoing support addressing issues, and continuously optimizing workflows
• Collaborates with internal support teams to resolve challenges
• Conducts routine audits to ensure users are provisioned in alignment with Welltower’s segregation of duties and audit compliance
• Implements quality assurance processes
• Establishes best practices and ensures solution delivery adheres to defined standards
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Up to 50% out-of-area and overnight travel expected.

MINIMUM REQUIREMENTS

Skills / Specialized Knowledge:

• Ability to manage portfolios of work
• Solid understanding of project management and agile practices, with the ability to teach and coach others
• Keen ability to engage and lead teams
• Strong interpersonal, conflict management, and communications skills
• Effective documentation and reporting skills

Experience:

• 3+ years’ experience working with Yardi EHR, eMAR, and associated modules, strongly preferred
• 5+ years’ experience in technical troubleshooting
• Knowledge of healthcare regulations and compliance requirements
• Familiarity with ICD-10 coding terminology
• Familiarity with medical terminology
• Familiarity with clinical workflow processes and EHR best practices
• Medical billing experience is helpful

Education:

• Bachelor’s degree in healthcare administration, nursing, or a related field
• Agile, Six Sigma, or PMP certification strongly preferred

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus

• Generous Paid Time Off and Holidays

• Employee Stock Purchase Program – purchase shares at a 15% discount

• Employer-matching RRSP Program

• Tuition Assistance Program

• Comprehensive and progressive Medical/Dental/Vision options

• Professional Growth

• And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet