Worldline ·
Senior Business Analyst to capture and document requirements for payment services automation and workflow improvements in a fast-paced financial services team.
We are looking for an energetic ITIL skilled business analyst with a broad technology experience in the application integration and automation space to join our team.
About the team
Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.
Our Team
The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.
Your mission
Provide senior business analysis expertise supporting the establishment of the new customer operating model. Capture, analyse and document business, operational and technical requirements across customer onboarding, service management, reporting, workflow automation, operational readiness and technology initiatives.
Key Accountabilities
Who are we looking for:
You come from a payments or financial service background who is keen to hit the ground running. Strong analytical thinker ready to work in a fast paced environment
Experience Essential
Desirable
Leadership Attributes
Qualifications