Senior Business Analyst

Wolters Kluwer is seeking an experienced Senior Business Analyst - SAP Integration to lead the analysis and delivery of complex integrations across the enterprise application landscape. The role has a strong focus on Order-to-Cash (O2C), Procure-to-Pay (P2P), integration with SAP Finance (FI), and the interfaces connecting SAP with other business-critical platforms in a dynamic, international environment.

This role is critical to the company's transformation journey and its ability to evolve in response to business needs. Working closely with Business Partners, Business Owners, system owners, architects, technical teams, and external system integrators, the Senior Business Analyst translates business needs into high-quality functional and integration requirements, owns the delivery of projects and enhancements within the assigned SAP Integration area, and helps ensure that internal teams and vendors achieve the agreed business and operational outcomes.

Essential Duties & Responsibilities

The Senior Business Analyst - SAP Integration:

· Collaborates closely with Business Owners to understand the business roadmap and translate business ideas into clear, detailed, and testable business, functional, and integration requirements.

· Leads business analysis activities for end-to-end Order-to-Cash processes and their integration with SAP FI, including billing, invoicing, customer master data, credit management, revenue-related processes, and financial postings.

· Applies deep knowledge of current systems, interfaces, and capabilities to define feasible, value-driven solutions, and works with functional and technical teams to support successful implementation.

· Uses business-process experience and system knowledge to analyze complex processes and identify coherent improvements that deliver benefits across the end-to-end value chain.

· Leads requirements, process-design, and solution-review sessions across O2C, P2P, FI integration, and connected enterprise applications.

· Owns the business analysis of interfaces and end-to-end data flows between SAP and non-SAP applications, covering source and target systems, mappings, transformations, orchestration, security, error handling, monitoring, reconciliation, and operational support requirements.

· Acts as the primary business-analysis point of contact for SAP integrations and associated end-to-end processes, coordinating business, functional, architecture, middleware, application, security, infrastructure, and vendor teams.

· Works with architects, SAP specialists, middleware teams, and external system integrators to assess cross-system impacts, define appropriate integration patterns, and ensure coherent changes across the application landscape.

· Reviews and challenges functional and technical specifications, interface designs, mappings, estimates, delivery plans, and supporting documentation produced by internal teams and external vendors, confirming alignment with business, architecture, security, supportability, and operational requirements.

· Coordinates external system integrators and technology vendors throughout the delivery lifecycle, setting clear expectations for scope, deliverables, quality, milestones, dependencies, risks, and acceptance criteria, and following up on actions through to closure.

· Provides end-to-end oversight of project execution, including planning, requirements, design, build, testing, deployment readiness, cutover, hypercare, and transition to support, proactively managing dependencies, risks, issues, decisions, and escalations throughout the delivery lifecycle.

· Owns the successful delivery of projects and enhancements within the assigned SAP Integration area, coordinating business stakeholders, internal technology teams, middleware specialists, and external system integrators to deliver agreed scope, timelines, quality, and business outcomes.

· Drives troubleshooting and root-cause analysis for complex integration issues, ensuring clear ownership, timely escalation, corrective actions, and sustainable resolution across internal teams and external delivery partners.

· Identifies and promotes relevant technologies, integration practices, and incremental improvements that create measurable business value.

· Supports transformation initiatives, system migrations, upgrades, and integration projects from discovery and design through build, testing, deployment, hypercare, and transition to operations, coordinating dependencies across internal teams and system integrators.

· Produces high-quality project deliverables independently and within agreed timelines, including process maps, requirements, user stories, acceptance criteria, interface requirements, and test scenarios.

· Facilitates backlog-refinement sessions, workshops, design reviews, and effective cross-functional meetings with business and technology stakeholders.

· Communicates business value, solution outcomes, risks, dependencies, and recommendations clearly through structured presentations and stakeholder sessions.

Job Qualifications

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field.

Preferred Certifications

Relevant certification in business analysis, SAP, enterprise integration, IT service management, or Agile delivery is an advantage, for example IIBA CBAP/CCBA, PMI-PBA, SAP certification, ITIL, or Agile/Scrum certification.

Required Experience and Skills

Seven or more years of broad Information Technology experience, including:

· At least five years of experience as a Business Analyst in SAP-centric enterprise environments, supporting complex business processes and cross-system integrations.

· Strong functional knowledge of the end-to-end Order-to-Cash process and its integration with SAP Finance (FI).

· Good understanding of end-to-end Procure-to-Pay processes and their dependencies across the enterprise landscape.

· Detailed knowledge of enterprise middleware and integration architectures used to connect SAP with other systems in the application landscape.

· Practical experience with SAP integration technologies and concepts such as SAP PI/PO, SAP Integration Suite or Cloud Integration on SAP BTP, IDocs, BAPIs, RFCs, APIs, web services, event-driven messaging, and file-based integrations.

· Experience with one or more enterprise middleware platforms, such as SAP PI/PO, SAP Integration Suite, MuleSoft, Boomi, or equivalent technologies.

· Ability to analyze end-to-end data flows, interface mappings, orchestration, error handling, monitoring, and integration dependencies across SAP and non-SAP applications.

· Ability to support troubleshooting and root-cause analysis of integration failures in coordination with functional, middleware, infrastructure, security, and application teams.

· Ability to provide end-to-end governance of integration delivery, ensuring traceability from business requirements through interface design, build, testing, deployment, monitoring, and transition to support.

· Proven experience managing or coordinating external system integrators and technology vendors, including statement-of-work and deliverable reviews, estimation challenge, milestone tracking, quality assurance, risk and issue management, escalation, and formal acceptance of outputs.

· Strong knowledge of delivery governance, project planning, dependency management, risk and issue management, testing coordination, deployment readiness, cutover, hypercare, and transition to operational support.

· Proven experience leading the delivery of enterprise application and SAP integration projects, coordinating cross-functional teams and external vendors to achieve committed scope, schedule, quality, and business outcomes.

· Strong experience documenting business, functional, non-functional, and integration requirements, including user stories, acceptance criteria, process flows, interface requirements, and data mappings.

· Strong experience leading and facilitating workshops, backlog-refinement sessions, and design reviews with business and delivery teams.

· Experience in data analysis, data verification, testing support, and structured problem-solving.

· Solid knowledge of change processes, delivery best practices, and project lifecycle methodologies, including Agile and hybrid delivery models.

· Excellent listening, presentation, facilitation, and interpersonal skills, with strong attention to detail.

· Ability to manage and prioritize multiple tasks in a fast-paced, international, and cross-functional environment.

· Excellent verbal and written communication skills, including the ability to present complex topics to senior management and cross-functional teams.

· Fluency in Italian and English.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.