Job Purpose:
The Senior Business Analyst & Solution Lead – Order to Cash, Global Trade & Service (SAP SD/GTS) is responsible for global ownership of Order-to-Cash (OTC), Trade Compliance, Logistics Execution, and Service Management business processes. The role serves as a strategic business partner, SAP functional expert, solution architect, and transformation lead, driving business process optimization, SAP solution strategy, governance, and SAP S/4HANA transformation initiatives. The position acts as the bridge between business stakeholders, SAP support partners, implementation providers, and IT leadership to deliver scalable, compliant, and industry-leading solutions. With 12–15 Years SAP Experience as BA ,8+ Years SD/GTS Consulting and experience in Global Sales & Supply Programmes.
Business Process Ownership
Own and lead global business processes across:
Order-to-Cash (OTC)
- Opportunity Management
- Customer Master Governance
- Sales Order Processing
- Pricing and Rebates
- Available-to-Promise (ATP)
- Delivery Processing
- Billing and Invoicing
- Returns Management
Logistics Execution
- Transportation Management
- Export Operations
- Warehouse Fulfilment
- Third-Party Logistics Coordination
Trade Compliance
- Export Control
- Customs Management
- Embargo Screening
- Trade Classification and Compliance Governance
Service Operations
- Warranty Management
- Installed Base
- Service Orders
- Service Contracts
- Field Service Processes
Solution Design & Consulting
- Lead global business workshops and requirements gathering.
- Develop future-state business process models.
- Prepare and review functional specifications.
- Design and govern integration requirements.
- Review technical designs and solution architecture.
- Lead User Acceptance Testing (UAT).
- Support deployment planning and hypercare activities.
- Govern AMS providers and implementation partners.
SAP S/4HANA Transformation
- Support SAP S/4HANA transformation and RISE with SAP initiatives.
- Drive fit-to-standard workshops and process transformation.
- Lead organizational readiness and deployment planning.
- Support business process redesign and adoption of SAP best practices.
Leadership & Governance
- Act as Global Process Owner for assigned process domains.
- Establish governance frameworks, steering committees, and design authorities.
- Drive process standardization, harmonization, KPI improvement, and policy compliance.
- Govern solution delivery, testing, deployment, release management, and continuous improvement initiatives.
Vendor & Partner Governance
- Manage relationships with AMS providers, SAP partners, system integrators, RISE partners, and third-party vendors.
- Conduct design reviews, architecture reviews, SLA management, and performance assessments.
- Ensure adherence to solution standards, documentation standards, and change governance processes.
Technical Knowledge, Skills and Abilities:
SAP Functional Expertise
SAP SD
- Pricing
- Rebates
- Contracts
- ATP
- Billing
- Credit Management
- Intercompany Processes
SAP GTS
- Compliance Management
- Customs Management
- Risk Assessment
- Export Licensing
Additional Preferred Knowledge
- SAP CS (Customer Service)
- SAP FSM (Field Service Management)
- ServiceMax Integration
SAP S/4HANA Capabilities
- Advanced ATP
- Fiori Sales Applications
- Embedded Analytics
- International Trade for S/4HANA
- Condition Contract Management
- Transportation Integration
Technical & Integration Knowledge
- EDI
- APIs
- IDocs
- Middleware Technologies
- MuleSoft
- Shipping Integrations
- Carrier Integrations
- Trade Compliance Interfaces
Transformation & Methodology Expertise
- SAP ECC and SAP S/4HANA
- SAP Activate
- SAP Signavio
- SAP Best Practices
- Business Partner Model
- Embedded Analytics
- Greenfield, Brownfield, and Selective Data Transition approaches
- RISE with SAP Programs
Leadership Competencies
- Strategic thinking
- Executive stakeholder management
- Business transformation leadership
- Consulting and advisory skills
- Vendor governance
- Change management
- Influencing and negotiation capabilities
Planning and Decision Making:
The role operates with significant autonomy and accountability for:
- Defining future-state business process strategies.
- Translating business requirements into scalable SAP solutions.
- Evaluating solution alternatives and recommending strategic investments.
- Prioritizing SAP enhancements and transformation initiatives.
- Governing process, configuration, testing, deployment, and release decisions.
- Driving technology rationalization and SAP roadmap planning.
- Managing vendor performance and solution quality standards.
Impact and Scope:
- Global ownership of Order-to-Cash, Trade Compliance, Logistics Execution, and Service processes.
- Direct impact on revenue generation, customer fulfillment, regulatory compliance, and service delivery performance.
- Influences enterprise-wide SAP strategy and digital transformation programs.
- Drives standardization and optimization across global operations.
- Responsible for end-to-end solution lifecycle governance from requirements through deployment and continuous improvement.
- Plays a key role in SAP ECC and SAP S/4HANA transformation initiatives.
Key Internal and External Relationships:
Internal Relationships
- SAP Deliver Manager
- Head of CoE
- Supply Chain Leadership
- Sales Leadership
- Customer Service Teams
- Logistics & Trade Compliance Teams
- Global Business Stakeholders
- Enterprise Architecture Teams
- SAP Technical Teams
- Integration Teams
External Relationships
- SAP AMS Providers
- SAP Consulting Partners
- System Integrators
- RISE with SAP Partners
- Third-Party Logistics Providers
- ServiceMax Partners
- Carrier and Shipping Integration Providers
- Trade Compliance Solution Providers
- External Vendors and Strategic Partner
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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