Senior Business Analyst

Role Purpose

The Business Analyst is the bridge between business intent and delivered technology. You will lead discovery, shape requirements into a workable backlog, and stay with the solution through build, test and adoption – making sure what gets delivered actually solves the problem and gets used. This is a client-facing consulting role on live digital and AI-enabled transformation programmes, largely for Singapore Public Sector and large enterprise clients.

What You'll Own

As a Senior Business Analyst, you will play a client-facing consulting role driving business transformation on SaaS and digital platforms. You will:

• Discovery & Transformation Opportunities
  • Lead discovery workshops to identify pain points, map user journeys, and define transformation opportunities.
• Requirements & Agile Backlog
  • Shape requirements into clear Agile user stories and product backlogs, working closely with Product Owners, Architects, and Developers.
• AI & Automation-Led Process Reimagination
  • Leverage Generative AI and automation to reimagine processes, accelerate delivery, and create smarter digital workflows.
• Full Lifecycle Delivery
  • Drive projects through the full lifecycle: Discovery, Design, Build, Test, Implementation, and Adoption.
• Business & Technology Bridge
  • Act as the bridge between business and technology, ensuring solutions deliver measurable business value.
  • Contribute to business process re-engineering and operating model redesign as part of SaaS- and AI-enabled transformations.

AI-Assisted Delivery

We deliver with an in-house AI workbench that pairs practitioners and AI across the lifecycle. As a BA you'll use it to:

• Refine stories and pressure-test acceptance criteria, surfacing gaps, ambiguities and dependencies early.
• Accelerate process documentation, journey maps and requirement traceability.
• Support risk-based test design and coverage analysis alongside QA.

AI accelerates the work; you own the judgement, the client relationship and the outcome.

What You'll Bring

Must-Have

• 4 – 10 years of business analysis or consulting experience delivering enterprise application, SaaS or digital transformation projects.
• Proven track record across the full delivery lifecycle – discovery, design, build, test, implementation and adoption.
• Strong Agile delivery experience (Scrum, SAFe or hybrid): writing user stories, defining acceptance criteria, and supporting backlog prioritisation.
• Excellent facilitation and communication skills – able to run workshops with senior stakeholders and frontline users alike.
• Solid consulting toolkit: stakeholder management, problem structuring, business process re-engineering, and business case development.
• Comfortable working with AI-assisted delivery tooling to accelerate analysis, documentation and quality review.
• Experience delivering for Singapore Public Sector or large enterprise clients.

Good-to-Have

• Hands-on exposure to one or more of ServiceNow, Microsoft Power Platform, OutSystems, UiPath, AWS or Databricks.
• Experience shaping requirements for agentic AI, RAG or intelligent automation solutions.
• Background in service design, journey mapping, or operating model redesign.
• Certification in Agile / Scrum (e.g. CSM, PSPO, PMI-ACP) or business analysis (e.g. CBAP).
• Familiarity with Jira, Confluence and Azure DevOps.

Not for You If

This role is not a fit if:

• You prefer writing requirements documents over sitting with users and engineers to work problems out.
• You see AI tooling as a threat to the craft rather than part of how analysis gets done.
• You want a pure documentation role without accountability for whether the solution lands.
• You are uncomfortable being client-facing or leading workshops with senior stakeholders.