Senior Business Analyst

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a Senior Business Analyst in our Strategy Enterprise Planning department. This position is hybrid, and open to all candidates across the province.

Posting Closes: September 30, 2026, 4:00 p.m.

For Internal Use Only: P3/c

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Senior Business Analyst (SBA) supports Enterprise Delivery by shaping work before and during delivery. This role translates business needs into clear requirements, supports discovery, improves scope clarity, and ensures initiatives are sufficiently understood before they move into planning and execution.

The Senior Business Analyst is critical to improving intake quality, reducing ambiguity, supporting discovery readiness, and ensuring delivery teams are not starting work with unclear scope, weak requirements, unresolved decisions, or incomplete stakeholder alignment.

What You'll Be Doing

Discovery and Initiative Shaping

• Support early discovery and shaping of enterprise initiatives before formal project initiation.
• Work with sponsors, portfolio owners, product owners, technology teams, architecture, security, finance, operations, and delivery teams to clarify business needs.
• Define problem statements, outcomes, scope boundaries, assumptions, constraints, risks, dependencies, and decision points.
• Support readiness for discovery by ensuring scope, objectives, stakeholders, requirements, and delivery considerations are sufficiently understood.
• Help determine whether an initiative is ready to proceed into planning, requires further discovery, or should be deferred.

Requirements and Analysis

• Elicit, document, and validate business, functional, non-functional, operational, reporting, transition, and adoption requirements.
• Translate business needs into process maps, requirements documentation, decision records, and traceability artifacts.
• Identify gaps, conflicts, ambiguities, and unresolved requirements that could impact delivery.
• Support prioritization of requirements with sponsors, product owners, PMs, and delivery teams.
• Ensure requirements remain aligned through delivery and do not drift without formal decisioning.

Stakeholder and Process Alignment

• Facilitate workshops, interviews, walkthroughs, and working sessions with business and technology stakeholders.
• Support alignment between strategy, portfolio intent, product/platform teams, project delivery, shared services, and operational teams.
• Document current-state and future-state processes.
• Identify operational impacts, business readiness needs, training implications, and transition considerations.
• Surface decision points and escalation needs early.

Delivery Support

• Partner with Senior PMs and Project Managers to support planning, scope management, change control, testing readiness, implementation planning, and transition-to-operations.
• Support backlog refinement, sprint/PDC planning, UAT planning, business readiness, and operational impact assessment where applicable.
• Support traceability from business outcomes to requirements, delivery scope, testing, implementation, and benefits realization.

Key Deliverables

• Business problem statements
• Current-state and future-state process maps
• Requirements documentation
• Stakeholder maps
• Scope definition and exclusions
• Decision logs
• Requirements traceability matrix
• UAT support materials
• Business readiness inputs
• Discovery summaries
• Operational impact assessments
• Dependency and assumption documentation

Required Capabilities

• Strong requirements elicitation and facilitation skills
• Ability to work across business, technology, product, architecture, security, finance, and operations
• Strong analytical thinking and problem decomposition
• Ability to convert ambiguity into structured options and decisions
• Strong documentation and communication skills
• Experience supporting complex enterprise initiatives
• Understanding of Agile, hybrid, waterfall, and PDC-style delivery environments
• Ability to work closely with PMs and product owners without becoming a project administrator

Success Measures

• Improved quality of discovery and intake artifacts
• Fewer initiatives entering planning with unclear scope
• Reduced rework due to missed or misunderstood requirements
• Improved stakeholder alignment before execution begins
• Stronger linkage between business outcomes and delivery scope
• Improved requirements traceability and decision quality
• Better readiness for planning, governance, testing, implementation, and transition

What You Bring

Education Requirements

• Bachelor's degree in Business Administration, Commerce, Information Technology, Computer Science, Engineering, or a related discipline.
• Equivalent combination of education and experience may be considered.

Preferred

• CBAP, CCBA, PMI-PBA, AAC, or equivalent business analysis certification.
• Additional training in Agile, Lean, Product Management, Process Improvement, or Change Management is considered an asset.

Professional Experience Required

• 5–7 years of progressive business analysis experience supporting complex business and technology initiatives.
• Experience leading requirements elicitation, discovery activities, stakeholder workshops, process analysis, and solution assessment.
• Experience working within large, cross-functional organizations involving multiple business and technology stakeholders.
• Demonstrated experience supporting initiatives from discovery through implementation.

Preferred

• Financial services, banking, insurance, credit union, or regulated industry experience.
• Experience working in Agile, hybrid, and traditional project delivery environments.
• Experience supporting portfolio, product, platform, digital, data, integration, or transformation initiatives.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted