Senior Business Analyst (Salesforce)

Under limited direction, the Senior Business Analyst partners with business stakeholders to understand objectives, analyze current processes, and define improvements supported by Salesforce.

The role focuses on Sales Cloud, Service Cloud, integrations, and core platform capabilities.

It translates business needs into clear requirements, process models, user stories, acceptance criteria, and test scenarios for Salesforce administrators, developers, and support teams.

The Sr. Business Analyst applies knowledge of platform features and constraints to help teams make sound solution decisions while improving user experience, adoption, data quality, and operational effectiveness.

• Elicit and analyze business objectives, challenges, requirements, and success measures through interviews, workshops, observation, and review of operational data.
• Document current-state processes, identify root causes and improvement opportunities, and design practical future-state processes.
• Create process flows and other analysis artifacts that clarify roles, decisions, business rules, handoffs, and system interactions.

• Translate business needs into clear, testable functional and nonfunctional requirements, user stories, acceptance criteria, and supporting documentation.
• Work with product owners and delivery teams to refine scope, clarify priorities, identify dependencies, and maintain backlog readiness.
• Support estimation, sprint planning, demonstrations, retrospectives, and other delivery activities as appropriate.

• Apply knowledge of Sales Cloud, Service Cloud, integrations, and core Salesforce capabilities to evaluate options and align proposed solutions with business outcomes.
• Partner with Salesforce administrators, developers, architects, integration teams, and support personnel to clarify requirements and resolve functional questions.
• Identify process, data, security, integration, reporting, and user-experience considerations early in the solution lifecycle.

• Develop test strategies, scenarios, and cases; coordinate and support system testing and user acceptance testing.
• Validate delivered functionality against approved requirements and acceptance criteria, document defects, and support timely resolution.
• Assist with release readiness, implementation planning, production validation, and transition to ongoing support.

• Communicate requirements, decisions, risks, dependencies, and delivery status clearly to business and technical audiences.
• Develop or contribute to process documentation, release communications, training materials, and knowledge articles.
• Gather feedback, monitor adoption and business outcomes, and recommend follow-up improvements.

• Promote consistent business-analysis, testing, and documentation practices across Salesforce initiatives.
• Remain current on relevant Salesforce capabilities, business-analysis practices, and emerging technology.
• Perform other related responsibilities as assigned.

• Bachelor's degree in business, information systems, technology, or a related discipline, or an equivalent combination of education and directly related experience.
• At least 5 years of progressive business-analysis experience, including requirements elicitation, process analysis, process modeling, solution evaluation, and stakeholder facilitation.
• At least 4 years of experience supporting Salesforce initiatives or Salesforce-enabled business processes.
• Working knowledge of Sales Cloud, Service Cloud, core Salesforce platform capabilities, and common integration concepts.
• Demonstrated ability to translate business needs into process flows, functional requirements, user stories, acceptance criteria, and test scenarios for administrators, developers, and support teams.
• Experience planning and supporting system testing and user acceptance testing, including defect documentation and resolution follow-through.
• Strong analytical and problem-solving skills, including root-cause analysis, data-informed decision-making, and the ability to draw sound conclusions from complex or incomplete information.
• Excellent written, verbal, presentation, and facilitation skills, with the ability to communicate effectively with both business and technical audiences.
• Ability to manage multiple priorities, work with confidential information, adapt to changing business needs and technology, and contribute effectively in a team environment.

• Experience working within Agile delivery processes, including backlog refinement, sprint planning, reviews, and retrospectives.
• Experience using Jira to manage user stories, acceptance criteria, dependencies, defects, and delivery status

LOVE WHERE YOU WORK:

• We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
• We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 11 company paid holidays, and family paid leave.
• We care about your development. We support tuition reimbursement after 6 months of service.
• We believe in pay transparency. The salary range is $95,000 to $105,000 with annual bonus eligibility.

APPLICATION DEADLINE: October 15, 2026

ABOUT US:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.

ALL ABOUT TECHNOLOGY:

Our Technology organization combines planning, analysis, and development in combination with both enterprise retail and manufacturing platforms as well as custom development using primarily Java, web services, and web application frameworks like ReactJS/NodeJS. The Technology organization manages priorities through a centralized quarterly planning in close collaborative with business decision-making and strategy, directly supporting leadership in Marketing, Sales, Digital & Operations. Delivery is managed through typically an agile, two-week scrum or Kanban methodology leveraging a suite of Atlassian products. The Technology teams are structured organizationally to focus on key platforms and the business units that they. Though the utilization of best-in-class technical software, such as AWS, Tableau, SAP BPC, Oracle EBS, Salesforce, & Microsoft 360, you will get to play a critical role in determining technology solutions that steer our business. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We can’t wait to show you what our Technology Team has to offer at Jostens!

AMERICANS WITH DISABILITIES ACT (ADA):

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at [email protected] or (952) 830-3300.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.