A Senior Business Analyst in Retail Banking (BFSI) owns end-to-end requirements for retail banking transformation initiatives, leads change impact assessments, supports Agile ceremonies, coordinates cross-functional teams, and contributes to contact centre and Genesys CX work, focusing on conversation banking.
Role Type: Business Analyst (Senior) Number of Openings: 2 Total Experience Required: 8–12 years of overall relevant experience. BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking, Financial Services & Insurance) experience is mandatory. Location: Open — candidate can be based at any of our India delivery locations, with a preference for Delhi Client, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai. Engagement Type - Full Time - Permanent Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.
Key Responsibilities
Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives
Lead Change Impact Assessments and stakeholder engagement across business and technology teams
Support Agile ceremonies and maintain a well-groomed, prioritized backlog
Coordinate across multiple, cross-functional teams to ensure aligned delivery outcomes
Contribute BA expertise to Contact Centre, Genesys CX Migration, or digital delivery workstreams as required
Required / Must-Have Skills
Senior BA experience in generic retail banking
Demonstrated expertise in Transformation and Change initiatives, alongside core BA capabilities
End-to-end requirements management and product backlog ownership, with a strong Agile project delivery track record
Proficiency in stakeholder management and conducting Change Impact Assessments
Proven ability to coordinate and collaborate across multiple, cross-functional teams
Prior experience working within a large, global organization
Preferred / Good-to-Have Skills
Exposure to Contact Centre domains
Hands-on experience with Genesys CX Migration projects
Delivery experience in IVR, CCaaS, Omnichannel Delivery, and Conversational AI
Experience implementing AI use cases for Agent Assist solutions