Senior Business Analyst (Process & Systems Transformation)

Company Description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

Senior Business Analyst (Process & Systems Transformation)

• Love what you do and leave your mark
• Hybrid ways of working - Melbourne or Brisbane location
• High-Impact Transformation: Lead complex, enterprise-scale technology platforms, systems infrastructure, and hardware implementations.
• Key Stakeholder Bridge: Act as the critical connector between business operations, solution architects, and external vendor partners.

The Senior Business Analyst (Process & Systems Transformation) plays a pivotal lead role in driving and delivering strategic technology and process transformation initiatives across complex project streams. Reporting directly to the Head of Hotels Transformation within our ALH business, this position acts as the primary bridge between business operations, technical delivery teams, and external vendor partners. You will lead deep end-to-end business analysis, optimise cross-functional process workflows, translate strategic business needs into robust technical requirements, and steer both software and hardware solution implementations to ensure scalable, high-impact outcomes.

Sounds good? Read on.

Here is a taster of what you can expect in this role:

• Requirements Elicitation & Analysis: Lead the end-to-end elicitation, analysis, definition, and documentation of complex business requirements, functional specifications, and target-state process models across key transformation initiatives.
• Architecture & Solution Design: Partner closely with Solution Architects, Technical Leads, and product/vendor specialists to design, evaluate, and implement innovative technology platforms and optimised business processes.
• System & Hardware Delivery: Drive the seamless implementation, integration, and adoption of enterprise-scale software solutions, systems infrastructure, and hardware technologies.
• Workshop Facilitation & Alignment: Plan, structure, and facilitate interactive workshops, requirement reviews, and alignment sessions with executive stakeholders and cross-functional teams.
• Quality & Testing Frameworks: Establish traceabilities, master test strategies, User Acceptance Testing (UAT) frameworks, and quality criteria to ensure delivered solution quality.
• Change & Business Readiness: Champion business readiness, change impact assessments, training program design, and post-implementation support for sustainable organisational transformation.
• Risk Mitigation & Governance: Proactively identify, mitigate, and govern operational risks, process bottlenecks, control gaps, and critical path dependencies across concurrent project workstreams.

Qualifications

Now let’s talk about you:

• Proven Analysis Expertise: Significant experience as a Senior Business Analyst leading complex business process re-engineering and technology transformation projects.
• Enterprise Platform Knowledge: Extensive experience with enterprise-scale platforms (e.g., ERP, POS, CRM, or custom digital ecosystems).
• Process Mapping Capabilities: Advanced capability in business process mapping (BPMN), gap analysis, data mapping, and requirements management.
• Formal Educational Background: Bachelor’s degree in Information Technology, Business, Computer Science, or a related discipline.
• Stakeholder Management Skills: Exceptional communication, facilitation, and relationship management capabilities across multi-stream project dependencies and change integration.
• Methodology & Certifications: Recognized BA (CCBA/CBAP/PMI-PBA) or Process (Lean Six Sigma) certifications, plus experience in Agile, Scrum, or hybrid frameworks, are highly desirable.
• Domain & Industry Experience: Familiarity with retail, hospitality, multi-site venue technologies, or payment system standards (PCI DSS) is advantageous.

The benefits are good too!

• We offer hybrid ways of working
• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup