Overview
As a Technical Business Analyst, you will play a key role in shaping AI-enabled business transformation by working with Project Managers, business unit leaders, cross-functional delivery teams and senior stakeholders to define, document and deliver business and technical requirements across all phases of the project lifecycle.
You will lead the analysis of current-state business processes, identify opportunities for re-engineering and define optimised target-state processes that appropriately embed AI capabilities, human-in-the-loop decision points, operational controls and measurable success criteria.
The role requires practical experience in defining AI use cases within business processes, including understanding how large language models can be applied, where prompt engineering is required, and how AI limitations such as accuracy, bias, explainability and control requirements should be assessed and managed.
You will be experienced in producing high-quality Business Requirements and corresponding Functional Specifications, with strong traceability across functional and technical requirements, API and workflow integration points, data integrity, data lineage, testing outcomes and implementation readiness.
You will also bring an understanding of AI governance and risk management expectations, including risk and control assessments, CPS 230 operational resilience considerations, regulatory expectations and the governance evidence required to support responsible AI delivery and ongoing monitoring.
Working with the Portfolio Manager, you will support business case development and benefits realisation by quantifying AI-enabled productivity gains, service-level improvements and member experience outcomes, while continually improving the operation of your role across the Portfolio, Squads and functional area.
Key Accountabilities and main responsibilities
Strategic Focus
- Define business problems and opportunities through structured analysis, stakeholder engagement, data review and assessment of current-state business processes.
- Lead process analysis and re-engineering by mapping current-state processes, identifying pain points and defining optimised target-state processes that embed appropriate AI, automation and workflow capabilities.
- Define AI use cases within business processes, including business outcomes, data inputs, human-in-the-loop decision points, operational controls, evaluation criteria and success measures.
- Develop clear business, functional and technical requirements, ensuring strong traceability from business needs through solution design, development, testing, implementation and BAU transition.
- Work with technology teams to assess solution impacts and integration requirements, including APIs, workflow integration, data integrity, data lineage and implementation readiness.
- Apply AI governance, risk and control considerations throughout analysis and delivery, including CPS 230 operational resilience expectations, regulatory obligations and evidence required for approval and ongoing monitoring.
- Collaborate with business, technical, risk, testing and change stakeholders to prioritise requirements, resolve ambiguity, support functional testing and define user acceptance criteria.
- Support business case development and benefits realisation by quantifying productivity gains, service-level improvements, member experience benefits and measurable operational outcomes from AI-enabled solutions.
- Contribute to portfolio-level analysis practices by improving analyst methodologies, sharing reusable knowledge, identifying synergies across projects and supporting continuous improvement across the Portfolio, Squads and functional areas.
People Leadership
- Be a natural leader in your field so you can guide, coach and develop team members on complex issues with practical workable approaches/solutions leading to long term skill growth.
- Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles.
- Display role model behaviours with facilitation, communication, and collaboration
Governance & Risk
- Identify, assess, and manage project risks & issues.
- Be a role model for RAID management across the group, coach and develop skills and performance of RAID management and report on trends, synergies and opportunities to optimise RAID treatment between portfolios
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- 5 plus years of Technical Business Analyst experience covering both Business Requirements and Technical Requirements
- Well practiced and experienced in project management fundamentals and how the Analyst role contributes to them (estimation, project planning, resource planning, issue management, risk management, change management, communication planning)
- Experience using project management and project scheduling software
- Experience creating reports, charts, and graphs appropriate for presentation to executive management
- Experienced with Microsoft suite of tools and competent user of Service Now, Jira and SharePoint
- Understanding, experience and qualification in Agile delivery practices
- Strong business process analysis and re-engineering experience, including mapping current-state processes, identifying pain points and defining optimised target-state processes that improve operational efficiency and service outcomes.
- Experience defining AI-enabled business processes, including articulating AI use cases, human-in-the-loop requirements, operational controls, acceptance criteria and evaluation measures.
- Practical understanding of AI model application, including large language model capabilities, prompt engineering techniques, responsible use considerations and common AI limitations such as hallucinations, bias and explainability constraints.
- Ability to apply AI governance frameworks across the delivery lifecycle, including risk and control assessments, CPS 230 operational resilience considerations, regulatory expectations and appropriate evidence for approval and ongoing monitoring.
- Experience working with technical teams on solution integration, including APIs, workflow integration, data integrity, data lineage and traceability between business requirements, technical requirements, testing and implementation outcomes.
- Experience developing business cases and benefits-realisation approaches, including quantifying AI-enabled productivity gains, service-level improvements, member experience benefits and measurable operational outcomes.
- Experience working with multiple business and technical delivery teams
- Ability to work well under pressure, with ambiguity and be self driven
- Experience in presenting to small and large size groups, and communicating and educating staff on new concepts and processes
- Experience writing procedures and documenting processes.
- Excellent analytical skills, presentation skills and oral and written communication skills
- Ability to work in a changing environment, evaluate priorities, and modify work plans as necessary
- Strong testing exposure would be highly advantageous
Some of our Employment Benefits
- FlexiWorks – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
Background Checks
Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.