The Senior Business Analyst will serve as a key member of Guardian's Contract & Compliance Technology (CCT) team, responsible for implementing approved product, regulatory, and contract changes within Guardian's document generation and policy issuance ecosystem.
This role partners closely with Product, Compliance, Legal, Actuarial, Operations, and Technology teams to analyze new and revised contract language, identify impacts to existing document templates and business rules, and ensure accurate implementation across multiple policy administration and document output platforms.
Initially, the position will focus heavily on supporting Guardian's Corporate Modernization efforts, including the migration of new product versions, contract provisions, and business rules into document issuance systems. As modernization initiatives advance, this role will play an increasingly strategic part in identifying opportunities to improve implementation efficiency through automation, business rule standardization, emerging technologies, and Agentic AI solutions.
The ideal candidate combines strong analytical skills with a passion for continuous improvement and technology innovation, helping Guardian reduce reliance on legacy processes while maintaining contract accuracy and regulatory compliance.
What You'll Do
Contract Implementation & Document Administration
- Analyze approved contract, certificate, rider, amendment, and policy changes for implementation within Guardian's document generation environment.
- Translate business, legal, and compliance requirements into detailed document specifications and business rules.
- Coordinate implementation activities across contract administration, policy issuance, correspondence, and document production systems.
- Validate that contract language, eligibility provisions, benefits, limitations, and state variations are accurately reflected in issued documents.
- Support implementation of new product versions and enhancements resulting from Corporate Modernization initiatives.
Corporate Modernization Support
- Serve as a key business resource supporting the migration of product and contract logic from legacy platforms to modern administration and document systems.
- Partner with technology teams to document, analyze, and transform existing business rules and implementation processes.
- Assist in developing repeatable approaches for contract conversion and modernization activities.
- Support implementation planning, impact assessments, testing, and production readiness activities.
Knowledge Preservation & Process Sustainability
- Capture and document critical business knowledge currently maintained through highly specialized processes and long-tenured subject matter experts.
- Develop standards, documentation, and implementation methodologies that improve consistency and reduce operational risk.
- Identify opportunities to simplify and standardize contract implementation practices across product lines and systems.
Innovation & Future State Transformation
- Evaluate opportunities to leverage automation, rules-based technologies, document intelligence, and Agentic AI to improve implementation efficiency.
- Support initiatives focused on reducing manual effort associated with contract interpretation, specification development, testing, and migration activities.
- Contribute to the development of future-state implementation processes designed to support Guardian's long-term modernization strategy.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 3-5 years of business analysis, insurance operations, product implementation, systems support, or related experience.
- Strong analytical, organizational, and problem-solving skills.
- Ability to interpret business requirements and translate them into clear documentation.
- Experience working with cross-functional teams and multiple stakeholders.
- Strong written and verbal communication skills.
Preferred Experience
In addition to traditional Business Analysis experience, successful candidates may have experience in one or more of the following areas:
- Contract administration or policy issuance systems
- Document generation or correspondence platforms
- Insurance product implementation
- Business rules analysis and configuration
- Regulatory and compliance implementations
- Digital transformation or modernization initiatives
- Artificial Intelligence, automation, or intelligent document processing solutions
Why This Role Matters
This role sits at the intersection of product implementation, compliance, document technology, and modernization. The successful candidate will help ensure Guardian can continue delivering accurate customer-facing contracts while evolving from legacy technology and institutional knowledge dependencies toward scalable, modern, technology-enabled solutions.
Salary Range:
$68,970.00 - $113,310.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment
As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.
Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].
Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.