Senior Business Analyst (Home Care Platform)

The Role
We’re looking for an experienced Business Analyst who blends strategic product thinking with rigorous analytical depth. You should care deeply about business impact, not just documentation.
This is a full-time role for 3 months, and then it would be more like a part-time engagement.

About the Client
Our client is building an enterprise-scale home care management ecosystem designed to support business owners, their staff (carers), and the families of residents. They are on a mission to replace current fragmented software with a unified, scalable platform - aiming to support 50,000+ users - and to develop a portfolio of strategic software products that give them a competitive edge in the home care market.

Your Mission
You’ll drive the Discovery phase and shape the product vision throughout development for a complex, multi-interface ecosystem (Web Provider Platform, Carer App, Family App, and Super Admin System).

You'll need to:
Audit and Map: Map current workflows against desired target states and identify overlaps, gaps, and inefficiencies in the current home care software landscape.
Gather Insights: Act as the face of the project, conducting interviews with frontline staff, management, and operational teams to uncover real user needs.
Define Vision and Roadmap: Own the project roadmap, decomposing high-level business goals into manageable functional areas, user stories, and actionable requirements.
Drive Implementation: Translate business needs into detailed functional and non-functional requirements. Ensure the technical execution remains aligned with the vision, particularly regarding automation (e.g., finance portal submissions, AI-driven assessment transcription) and healthcare-specific standards. Work with a development team and ensure the implementation happends according to defined and approved requirements.
Research and Benchmark: Understand the underlying logic of complex modules—such as Scheduling & Rota, Care Planning, Compliance & Audit, and Finance—to ensure the platform meets CQC standards and scales effectively.

Who We’re Looking For
A Business Analyst who thinks in outcomes, not just outputs, and has a deep understanding of process rigor.
Someone who can translate complex business goals into clear, developer-ready requirements while maintaining an audit trail of changes.
A strong communicator who can collaborate across diverse stakeholders (operational heads, care excellence leads) and bridge the gap to the technical execution team.
C1+ English proficiency (written and spoken).