This role will report into the Change, Adoption and Learning Head of Practice within Consulting and will be responsible for gathering, analysing, documenting, and validating requirements for business processes, systems and application. They play a key role in understanding business challenges, identifying opportunities for improvement, and proposing effective solutions to enhance efficiency, productivity, and overall business performance.
Key Responsibilities
Process Improvement
- Collaborate with stakeholders to elicit, document, and validate how a business or business area works, considering the people, organisation, processes, information, data and technology and document the business requirements ensuring they are clear, complete and aligned with business objectives.
- Conduct interview, workshops and meetings to understand and analyse business processes, needs and pain points.
- Use various techniques such as surveys, data analysis and process modelling to identify opportunities for process improvement.
- Lead, analyse, identify, design, prioritise and implement process and business changes to improve business and operations and services.
Documentation
- Create detailed business requirements, user stories, use cases and functional specifications to communicate the requirements to the development team and other stakeholders.
- Maintain clear and concise documentation through the project lifecycle and update as necessary based on changes or additional insights.
- Lead, analyse, identify, design, prioritise and implement process and business changes to improve business operations and services.
Data Analysis
- Analyse and interpret data to extract valuable insights, identify trends and support data-driven decision making processes.
- Define success measures and metrics.
Solution Design
- Provide input and feedback on proposed solutions to ensure they align with business requirements and are feasible.
- Collaborate with project managers, product owners and SMEs to design effective solutions to meet business needs.
- You apply user research skills to inform decision making and apply design principles to ensure the user interface is intuitive.
- Management of requirements and user stories through project lifecycle within Azure Dev Ops, including mgmt. of backlogs.
Testing and Quality Assurance
- Assist in defining test cases and test scenarios to validate that the developed solutions meet the specified requirements.
- Support the design, execution and assessment of business process tests and usability evaluation.
- Assess the efficiency, usability and impact of business processes and end to end services.
- Support UAT and work with stakeholders to ensure the solutions meets their expectations and is ready for deployment.
Agile working
- Apply agile mindset to all aspects of your work (in applicable projects) with an iterative method and flexible approach to enable rapid delivery.
Continuous Improvement
- Stay up to date with industry trends, best practices, and emerging technologies related to business analysis.
- Proactively identify areas for process improvement within the organisations and propose innovative solutions.
Business Architecture and Operating Models
- Analyse organisational landscape and strategy and can support future state architecture aligned to the strategy.
- Translate business drivers, goals and constraints into business objectives and define the required capabilities and operating models to meet these objectives.
- 5 plus years of relevant work experience in Business Analyst role.
- Strong analytical and problem solving skills.
- Excellent communication and stakeholder mgmt. skills.
- Proficiency in business analysis tools and documentation software.
- Understanding and experience of working on Government projects following Service Standard.
- Understanding and experience of project methodologies (Agile,Scrum) and Waterfall.
- Business Process and re-design experience.
- Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients.
- Results-focused with strong business acumen combined with analytical and structured thinking.
- Consulting skills, including: team facilitation, conflict management, business case development.
- Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions.
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