Position Summary: The Sr. Business Analyst is a senior contributor on the product management team, providing analytical leadership across multiple product areas and translating complex or ambiguous business needs into clear, actionable requirements that drive product development in a fast-paced environment. This role works closely with the Director of Product Management, engineering leadership, and business stakeholders — setting standards for requirements practice, mentoring less experienced analysts, and contributing to product strategy discussions. This role operates in a Microsoft-based development environment, collaborating closely with engineering teams using Azure DevOps, SQL Server, and modern .NET-based solutions.
Supervisory Responsibilities: None
Essential Tasks:
Requirements & Analysis
- Set direction for requirements discovery across multiple product areas or complex, cross-functional initiatives
- Translate ambiguous or competing business objectives into structured requirements, user stories, and acceptance criteria, resolving conflicts among stakeholder groups
- Identify systemic gaps and inefficiencies across products and workflows, and recommend solutions that inform product strategy
- Serve as the escalation point for requirements or scope conflicts between business stakeholders and engineering teams
- Establish and maintain requirements-gathering standards and best practices for the Business Analyst team
Product Support
- Guide backlog strategy and prioritization across multiple product areas, advising the Director of Product Management on trade-offs
- Oversee backlog grooming, and release activities across the analyst team, stepping in directly on the most complex or highest-risk releases
- Establish standards for acceptance criteria and validation practices used across the Business Analyst team
- Audit work item quality (epics, features, user stories, defects) in Azure DevOps and coach others on maintaining consistency
Stakeholder Engagement
- Build and maintain relationships with senior business stakeholders and engineering leadership, representing the analyst function in cross-functional and strategic conversations
- Facilitate complex or high-stakes requirements reviews and sign-off sessions, including those involving competing stakeholder priorities
- Advise the Director of Product Management on requirements-related risk and provide input into product roadmap decisions
Documentation & Reporting
- Establish documentation standards (BRDs, process maps, data flow diagrams) used across the Business Analyst team and audit adherence to them
- Consolidate and report on backlog health and requirement completion trends across multiple product areas for leadership visibility
- Advise on data and reporting considerations for complex, cross-system requirements
Core Competencies:
- Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
- Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
- Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
- Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
- Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
- Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
- Dependability: Acknowledgment of the importance of being present and punctual.
- Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomes
- Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
- Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
- Mentorship & Coaching: Ability to develop the skills of less experienced analysts through coaching, feedback, and modeling of best practice
Experience & Education
- 8+ years of experience in a business analyst or similar role within a technology-focused organization
- Demonstrated ability to lead requirements discovery and analysis across multiple product areas or complex, cross-functional initiatives
- Track record of mentoring or developing less experienced analysts
- Strong ability to translate ambiguous, competing, or undefined business needs into structured, actionable requirements
- Agile/Scrum experience – including facilitating or advising on ceremonies across multiple teams
- Excellent written and verbal communication skills, including experience engaging senior stakeholders and engineering leadership
- Proficient in SQL and familiar with database server concepts (tables, relationships, data validation)
Preferred Experience:
- Experience with AI
- Experience in product analytics, customer journey mapping, or UX research
- Background in the insurance or financial services industry
- Experience working in a DevOps environment at scale (boards, backlogs, and reporting across multiple teams)
- Experience contributing to product roadmap or strategy discussions
Physical Requirements:
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
- Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
- Employee Wellness Program
- Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled