Senior Business Analyst (Healthcare)
Client: Service New Brunswick (SNB)
Location: Remote (Travel to New Brunswick twice annually if required)
Duration: 2 Years + Two 1-Year Extension Options
Working Hours: Monday – Friday | 8:15 AM – 4:30 PM AST
About the Opportunity
Service New Brunswick (SNB) is seeking an experienced Senior Business Analyst (Healthcare) to support one of Canada's largest healthcare transformation initiatives. The project focuses on transitioning multiple hospital information systems into a unified Clinical Information System (CIS), enabling standardized clinical workflows and integrated healthcare technology across the province.
The successful consultant will collaborate with clinical stakeholders, technical teams, project managers, solution architects, vendors, and executive leadership to gather, analyze, validate, document, and implement business and technical requirements for enterprise healthcare applications.
Key Responsibilities
- Lead end-to-end business analysis activities for enterprise healthcare transformation initiatives.
- Conduct requirements elicitation sessions, stakeholder interviews, workshops, workflow assessments, and business process analysis.
- Analyze current-state and future-state workflows.
- Perform gap analysis and impact assessments.
- Develop functional and technical requirements documentation.
- Create user stories, use cases, workflow diagrams, business process models, and solution documentation.
- Work closely with physicians, nursing teams, allied health professionals, laboratory teams, pharmacy, diagnostic imaging, operational leaders, and technical SMEs.
- Identify impacted downstream applications and integration dependencies.
- Coordinate with third-party vendors and internal technical teams.
- Support Clinical Information System implementation, optimization, upgrades, migrations, consolidations, and replacement initiatives.
- Develop readiness assessments, cutover plans, configuration workbooks, governance materials, and status reports.
- Maintain project risks, issues, dependencies, and mitigation plans.
- Support solution design and technical planning activities.
- Mentor junior Business Analysts when required.
Requirements
Mandatory Qualifications (M1)
Education
Bachelor's Degree in one of the following:
- Computer Science
- Business Administration
- Healthcare
- Information Systems
- Health Informatics
- or equivalent education and experience.
Mandatory Experience (M2)
Minimum 5+ years of Business Analysis experience leading large-scale Healthcare and/or Government Digital Transformation Programs including:
- Business Analysis Leadership
- Requirements Gathering
- Requirements Management
- Stakeholder Management
- Workshop Facilitation
- Business Process Analysis
- Current State / Future State Analysis
- Workflow Development
- Use Case Development
- Gap Analysis
- Solution Design Support
- Business Impact Assessment
- Technical Documentation
- Functional Specifications
- Business Requirements Documents (BRDs)
- Functional Requirements Specifications (FRS)
Mandatory Clinical Experience (M3)
Minimum 3+ years working directly with:
- Physicians
- Nursing Teams
- Allied Health Professionals
- Pharmacy
- Laboratory
- Diagnostic Imaging
- Clinical Operations
- Healthcare Leadership
Experience should include:
- Clinical workflow analysis
- Clinical requirements gathering
- User story creation
- Workshop facilitation
- Workflow mapping
- Business validation
- Requirements documentation
Preferred Experience (S1)
Highly preferred candidates will have previous experience working within New Brunswick Healthcare Technology environments, including:
- Service New Brunswick (SNB)
- Department of Health
- Horizon Health Network
- Vitalité Health Network
Candidates with strong knowledge of New Brunswick healthcare policies, standards, governance, and provincial healthcare technology environments will be given preference.
Preferred Language Skills (S2)
Strong verbal and written communication skills in:
- English (Mandatory)
- French (Highly Preferred)
Preferred Certifications (S3)
One or more of the following:
- CBAP
- PMP
- PMI Certifications
- Certified ScrumMaster (CSM)
- PMI-ACP
- Agile Business Analysis Certifications
- Equivalent Business Analysis certifications
Leadership & Soft Skills (S4 & S5)
Minimum 5+ years demonstrating:
- Independent work with minimal supervision
- Executive stakeholder management
- Steering Committee presentations
- Governance meetings
- Executive briefings
- Clinical stakeholder engagement
- Consensus building
- Conflict resolution
- Change management
- Presentation skills
- Negotiation skills
- Strong interpersonal skills
- Ability to communicate with both technical and non-technical audiences
Clinical Information System (CIS) Experience (S6 & S7)
Minimum 3+ years supporting enterprise Clinical Information Systems within:
- Acute Care
- Ambulatory Care
- Integrated Healthcare Environments
Experience with:
- CIS Implementations
- CIS Upgrades
- CIS Optimization
- CIS Expansion
- CIS Consolidation
- CIS Replacement Projects
Strong experience working with downstream applications including:
- Laboratory Systems
- Pharmacy Systems
- Diagnostic Imaging
- Cardiology
- Registration
- Scheduling
- Nursing Applications
Experience with:
- Interface Analysis
- Data Exchange
- Integration Workflows
- HL7/FHIR integrations (preferred)
- Application Dependencies
- Downstream Impact Analysis
Required Technical Skills
- Business Process Modeling
- BPMN
- Process Mapping
- Workflow Analysis
- Business Requirements Documentation (BRD)
- Functional Requirements Documentation (FRD)
- User Stories
- Use Cases
- Gap Analysis
- Current/Future State Analysis
- Stakeholder Analysis
- Technical Documentation
- Data Analysis
- Risk Analysis
- Change Impact Analysis
- Application Readiness Assessments
- Functional Design Documentation
- Solution Design Support
- Integration Analysis
- Technical Assessments
- Governance Documentation
Healthcare Domain Knowledge
Strong understanding of:
- Hospital Information Systems
- Clinical Information Systems (CIS)
- Electronic Health Records (EHR/EMR)
- Healthcare Workflows
- Clinical Operations
- Healthcare Standards
- Healthcare Digital Transformation
- Clinical Applications
- Healthcare Integrations
Deliverables
The successful consultant will be responsible for:
- Reviewing existing business and technical documentation.
- Conducting business process analysis and workflow validation.
- Producing business, functional, and technical documentation.
- Facilitating workshops and stakeholder sessions.
- Supporting downstream application readiness.
- Preparing integration documentation.
- Producing process flows, workflow diagrams, user guides, and training materials.
- Supporting governance committees with status reports and presentations.
- Tracking risks, issues, and dependencies.
- Supporting implementation planning, cutover activities, and solution deployment.
- Coordinating with business owners, vendors, and technical teams throughout the healthcare transformation lifecycle.
Ideal Candidate Profile
The ideal candidate will possess extensive experience delivering Business Analysis services on enterprise healthcare transformation initiatives, preferably within government healthcare organizations. They will have exceptional stakeholder management capabilities, deep knowledge of Clinical Information Systems, experience collaborating with clinical and technical teams, and a proven ability to translate complex business needs into scalable technical solutions. Candidates with previous experience supporting New Brunswick healthcare organizations, bilingual communication skills (English/French), and professional certifications such as CBAP or PMP will be highly preferred.