Senior Business Analyst

Who Are We

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.

What You’ll Do

• Consult with clients to align and streamline business processes with Hansen CIS products.

• Own business requirements throughout the project lifecycle, including analysis, design, development, configuration, testing, and implementation.

• Plan and lead requirements sessions to understand customer objectives and business goals.

• Deliver training sessions and hands-on workshops to build client proficiency in Hansen CIS.

• Advise customers on software configuration changes needed to support their business objectives.

• Collaborate with Product Managers, Developers, and QA teams to ensure solutions meet client expectations.

• Identify and help resolve software issues, including documenting client requirements in functional specifications.

• Translate business needs into functional specifications and user stories for development teams.

• Present effectively to project teams, executives, clients, and external audiences.

• Mentor and provide professional guidance to junior analysts.

• Apply familiarity with AI techniques that support automation, reuse, and document creation where beneficial.

What You Bring

• Bachelor’s degree in IT, Computer Science, or a related field; equivalent Business Analyst experience in a software development environment may also be considered.

• 5+ years of professional experience as a CIS Business Analyst.

• Strong analytical skills, with the ability to independently investigate client questions, issues, and root causes.

• Self-motivated and committed to delivering high-quality service to clients.

• Consulting experience in client-facing environments.

• Experience delivering training and presentations in remote and onsite settings.

• Senior Business Analyst experience supporting CIS implementation projects.

• Accountable for producing accurate, complete, high-quality deliverables with minimal direction.

You may also have;

• Familiarity with Hansen CIS or Banner CIS systems.

• Experience in a similar role working in utilities (water, gas and electricity) industry.

• Strong background in training

• Strong background in consulting

• Knowledgeable in AI enabled solutions

Why Join Us?

At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.