Senior Business Analyst

Salary: $900 - $990 per day including superannuation

About the Company
Davidson is partnering with a leading financial services organisation currently investing in the continued improvement of its customer experience capability.

About the Role
We are seeking an experienced Senior Business Analyst to support a customer experience transformation initiative, working across business processes, technology and operational improvement.

You will work with a broad range of business and technology stakeholders to understand current-state processes, identify pain points and improvement opportunities, and help design practical future-state solutions that improve both customer and operational outcomes.

Key responsibilities will include:

• Map and analyse current-state processes and customer journeys.
• Design future-state processes and identify opportunities for improvement.
• Facilitate workshops with business, technology and operational stakeholders.
• Gather, analyse and translate business requirements into practical solutions.
• Identify process gaps, inefficiencies and opportunities for simplification.
• Support technology-enabled process improvement and automation initiatives.
• Develop clear process documentation, requirements and supporting artefacts.
• Work across multidisciplinary teams to support the delivery and embedding of change.

About You
You will be an experienced Business Analyst with a strong background in process improvement and transformation within banking or financial services.

You will bring:

• Strong Senior Business Analyst experience within complex transformation environments.
• Experience working across customer experience or customer-focused transformation.
• Strong process mapping, analysis and future-state design capability.
• Experience bridging business requirements with technology solutions.
• Strong workshop facilitation and stakeholder management skills.
• Exposure to operational process improvement and transformation.
• Lean Six Sigma, BPMN or similar process improvement experience highly regarded.
• Banking or broader financial services experience preferred.

The Benefits

• Initial 6-month contract
• Melbourne-based opportunity - Hybrid working arrangements
• CBD office close to public transport
• Work on a customer-focused transformation within a major financial services environment.
• Broad exposure across customer experience, process improvement and technology change.

Please submit your current resume to apply. If you have the relevant experience listed above and require further information, please contact Tara Gearon at [email protected], quoting reference JN -102026-44424. To learn more about Davidson, visit davidsonwp.com.