Job Summary
We are seeking a Senior Business Analyst to lead discovery and analysis across complex, cross-system initiatives. You will translate business needs and user insights into clear requirements and work with business owners, product teams, architects, engineers and vendors to deliver secure, scalable solutions across cloud platforms, APIs, integrations, data and automation. You will own requirements traceability, support testing and deployment, and guide fellow analysts, helping the organisation move from concept to stable production.
Job Responsibilities
- Lead discovery and analysis across complex or cross-system initiatives.
- Translate business needs and user insights into problem statements, process models, user stories, functional and technical requirements, and acceptance criteria.
- Work with business owners, product teams, solution architects, engineers and vendors to assess feasibility and shape secure, scalable solutions across cloud platforms, APIs, integrations, data and automation.
- Own requirements traceability from business need through to delivery and testing.
- Facilitate backlog refinement, sprint planning, solution walkthroughs and stakeholder decision-making.
- Plan and coordinate functional, integration, regression, performance, security and user acceptance testing, and manage defects through to resolution.
- Assess operational readiness and support deployment and transition activities.
- Coordinate post-production stabilisation and issue resolution.
- Provide guidance to other analysts.
- Undertake structured handover and knowledge transfer from incumbent officers.
JobRequirements
- Proven experience as a Business Analyst on complex, cross-system or multi-stakeholder initiatives.
- Strong skills in requirements elicitation, process modelling, user story writing and acceptance criteria definition.
- Experience owning requirements traceability across the delivery lifecycle.
- Hands-on experience planning and coordinating functional, integration, regression, performance, security and user acceptance testing, and managing defects.
- Experience supporting deployment, transition and post-production stabilisation.
- Strong stakeholder management, facilitation and communication skills, with the ability to work with both business and technical audiences.
- Ability to mentor junior analysts and conduct structured knowledge transfer.
- Understanding of enterprise web and digital platforms, including cloud-hosted applications and services.
- Familiarity with APIs, system integrations and data exchanges across internal, vendor and Whole-of-Government systems.
- Working knowledge of SQL and data models, with experience in data analysis, reporting and dashboard tools.
- Exposure to business process automation, workflow and low-code / RPA tools, where applicable.
- Understanding of security and scalability considerations in solution design.
- Experience with Agile delivery and collaboration tools for backlog, sprint, requirements, testing, release and defect management.
- Familiarity with the government technology environment and standards, including the Singapore Government Tech Stack.