Senior Business Analyst, Client Communications

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while maintaining compliance with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management that addresses the high impact business needs of internal and external clients. The role exercises considerable judgement in overseeing change initiatives, business analysis, and user needs analysis to develop project plans and inform leadership of progress. The Senior Business Analyst uses deep knowledge in their field of expertise to support projects as a subject matter expert, identifying problems and resolutions, and assessing the impact of proposed changes. In addition, the role facilitates client meetings and takes ownership of activities to ensure client needs are met or exceeded. The role often operates in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.

• Multi-Tasker - Experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.

• Relationship/Vendor Building - Establish and nurture strong relationships with internal teams, external partners, and vendors to ensure seamless collaboration and effective delivery of services. Act as a liaison to resolve issues, negotiate solutions, and foster long-term partnerships that support business objectives.

• Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional teams, manage resources, and adapt to changing priorities to achieve project goals and drive continuous improvement.

• Compliance & Adherence - Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry standards. Maintain accurate documentation, monitor compliance risks, and implement corrective actions as needed to safeguard the organization and its clients.

Who you are

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business, Business Operations, Communication, Customer Satisfaction, Customer Service, Internal Controls, Judgement, Operations Management, Prioritization, Processing, Quality Assurance (QA), Risk Management, Technical Knowledge