At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a talented and motivated Senior Business Analyst – Integrated Fraud Management (IFM) to join our NICE Actimize Professional Services team in Pune. You will work closely with clients, Architects, Implementers, QA, Product Management, R&D, and Project Managers to understand and analyze business requirements and support the implementation of fraud-management solutions. The role is focused on requirements analysis, data mapping, fraud analytics, solution walkthroughs, and functional validation across banking and financial services. The role requires a good understanding of fraud-management processes, strong Business Analysis skills, and the ability to work effectively with clients and cross-functional delivery teams.
How will you make an impact?
- Work directly with clients to understand business requirements and support the implementation of NICE Actimize Integrated Fraud Management (IFM) solutions.
- Conduct and support requirement-gathering sessions with client business, fraud, data, and technology stakeholders.
- Perform business and functional requirements analysis, including current-state (as-is) and future-state (to-be) analysis.
- Translate business and fraud requirements into functional requirements, use cases, process flows, functional specifications, and acceptance criteria.
- Analyse client requirements against Actimize product capabilities and provide recommendations on the appropriate product functionality or configuration.
- Perform source-to-target data mapping, data-gap analysis, field-level analysis, and data validation required for fraud solution implementation.
- Analyse fraud scenarios, transaction patterns, rules, profiles, thresholds, alerts, and other relevant fraud-management requirements to support solution design and implementation.
- Prepare and deliver solution walkthroughs, functional demonstrations, and client presentations to explain proposed Actimize functionality and implementation approaches.
- Support Actimize solution implementation and configuration by working closely with Architects, Implementers, R&D, QA, Product Managers, and Project Managers.
- Support SIT, UAT, defect analysis, functional validation, and issue resolution, coordinating with the relevant client and internal teams.
- Identify functional gaps, data issues, and implementation challenges and work with the appropriate stakeholders to drive them to resolution.
- Provide practical product and fraud-domain guidance to clients during implementation while ensuring requirements remain aligned with the agreed solution scope.
Have you got what it takes?
- 5–8 years of experience in Business Analysis within the Banking and Financial Services domain, with experience in fraud-management products or fraud-solution implementations.
- Hands-on experience in fraud prevention, transaction monitoring, fraud management, or fraud-detection solutions, preferably in a product or implementation environment.
- Experience working as a Business Analyst on client-facing product implementation projects, including requirements gathering and functional analysis.
- Strong understanding of business and functional requirements analysis, including as-is/to-be processes, use cases, process flows, and functional specifications.
- Experience with data mapping, data-gap analysis, data validation, and transaction-data analysis.
- Good working knowledge of SQL for data analysis, validation, reconciliation, and investigation of data issues.
- Good understanding of fraud scenarios, detection rules, profiling, thresholds, alerts, and fraud analytics.
- Working knowledge of payment systems and payment journeys across different regions and payment methods globally, such as domestic and international payments, real-time payments, SEPA, SWIFT/Wire, and other payment rails.
- Experience preparing and delivering solution walkthroughs, functional demonstrations, and client presentations.
- Ability to understand client requirements and translate them into functional solutions aligned with product capabilities.
- Experience supporting SIT, UAT, defect analysis, functional validation, and implementation issue resolution.
- Knowledge of NICE Actimize IFM / IFM-X or other fraud-management products is preferred, but not mandatory.
- Strong communication, analytical, problem-solving, and stakeholder-management skills with the ability to work effectively with clients and cross-functional delivery teams.
- Knowledge of banking interfaces, XML/JSON, or file-based integrations is an advantage.
Preferred Tools & Technologies:
- NICE Actimize IFM / IFM-X or other fraud-management products
- SQL and data-analysis tools
- JIRA and Agile delivery tools
- MS Excel, MS Visio, and MS Teams
- Experience with banking/payment interfaces, data schemas, XML, JSON, or file-based integrations is desirable
What’s it in for you?
Join an ever-growing, market-disrupting global company where teams work in a fast-paced, collaborative, and creative environment. Every day at NiCE is an opportunity to learn, innovate, and grow across roles, disciplines, domains, and locations.
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.
Requisition ID: 11736
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.