Senior Brand Ambassador, Madison Avenue

As a Senior Brand Ambassador, you will be the face of our De Beers London’s flagship store in New York, driving sales performance across all categories, with a particular focus on growing High Jewellery sales. You will cultivate strong client relationships, create new connections, and act as a role model for all Brand Ambassadors, demonstrating expertise in all aspects of the selling ceremony. Your role will also involve sharing your knowledge with other team members through training sessions and delivering client presentations that showcase diamond expertise and brand knowledge.

Main Responsibilities

• Achieve high sales across all categories, with a focus on high jewellery.
• Deliver exceptional client experiences and demonstrate product expertise.
• Maintain client information in line with guidelines.
• Maintain 360 excellence in customer service and build strong client connections.
• Ensure seamless client relationships across stores and Head Office.
• Mentor and support less experienced Brand Ambassadors.
• Share knowledge and adapt to business needs.
• Organise and deliver presentations showcasing diamond and product knowledge.
• Demonstrate a high level of vigilance to ensure the safety and security of both staff and product.

What you'll do:

Act Like an Owner: Take full responsibility for the store's performance and client satisfaction. Make decisions that align with the brand's values and long-term goals.

Create Clarity: Communicate clearly and effectively with clients and team members. Ensure everyone understands the brand's vision and objectives.

Empower Teams: Encourage and support team members to achieve their best. Provide training and development opportunities to enhance their skills.

Challenge Conventions: Innovate and think creatively to improve sales strategies and client engagement. Stay ahead of industry trends and competitor practices.

The base salary range for the position is $79,000 to $84,000 USD annually + plus bonus and commission plan.

• Fluent in spoken and written English. Other languages (e.g., Spanish, Chinese, Russian) are a plus.
• Possess deep knowledge of jewellery and GIA certified is a plus.
• Proven record of delivering fine jewellery sales results, result-oriented with commercial acumen and a strong knowledge of the luxury retail industry. Your focus on results drives the business forward.
• Inherent interest in the jewellery industry which drives your passion for excellence.
• An effective and clear communicator with clients and team members, ensuring everyone understands the brand's vision and objectives.
• Excellent presentation skills, making complex information accessible and engaging.
• Exhibit strong negotiation skills to close high-value sales.
• Provide a seamless and luxurious client experience, reflecting the brand's commitment to quality and sophistication.
• Nurture and strengthen relationships with clients, particularly VIP clientele.
• A creative thinker to improve sales strategies and client engagement, staying ahead of industry trends and competitor practices. Your innovative approach drives business growth.
• Presentable, diplomatic, and confident in influencing others, always seeking new ways to enhance the brand's presence and drive business performance.
• Energetic and dynamic, bringing enthusiasm and a positive attitude to the team which fosters a high-performing culture.
• Foster a collaborative environment where team success is celebrated, and you work closely with colleagues to achieve common goals contributing to a high-performing culture.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), able to use a POS system, and strong digital presentation skills. Your technical skills support efficient business operations.

Who we are:

De Beers Group is a company with a sparkling future.

Our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Equity, Diversity & Inclusion

As a global #HeForShe Thematic Champion, De Beers is committed to promoting an equitable, inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application.

Building Forever

Sustainability is at the heart of our decision-making – it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

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