Who You Are
You are a seasoned Cloud Architect. You own the operational build-and-run, the Principal Architect owns technical architecture and design, and the Practice Manager owns strategy and go-to-market.
About The Role
The Senior AWS Managed Services Engineer builds out and operates Myriad360's AWS managed service offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.
This role has a dual mandate. First, build and operate the managed service: the incident management, service desk, monitoring, automation, and reporting that make it run day to day. Second, own AWS MSP Program certification, including the self-assessment, evidence collection, and audit readiness required to achieve and maintain designation.
The role starts hands-on, building and operating the service. As the practice scales, there is a clear path to lead the managed services team you help create.
Must be based in the United States.
Other responsibilities include:
- Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
- Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
- Define and manage SLAs and service-level management.
- Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
- Author operational runbooks and automation to run the service repeatably.
- Establish service continuity, disaster recovery, and backup processes.
- Build FinOps reporting and financial planning into the managed service.
- Set up personnel onboarding and the operational process documentation required to run and audit the service.
- Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
- Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
- Use AI and automation to operate and scale the service, leveraging AI/ML platforms to help resolve tickets, surface anomalies, and identify optimization opportunities.
- Help build and, over time, lead the AWS managed services operations team.
Desired skills and experience:
- Experience operating an AWS managed service or MSP practice, hands-on with the service-delivery disciplines above.
- Experience building repeatable managed services capabilities, operational processes, and service delivery models.
- Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.
- Experience within a Managed Services Provider (MSP) environment strongly preferred.
- General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.
- Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred/
- Familiarity with Microsoft Azure and Google Cloud Platform preferred.
Required Certifications
- AWS Certified SysOps Administrator - Associate
- AWS Certified Solutions Architect - Associate
Preferred Certifications
- AWS Certified DevOps Engineer - Professional
- AWS Certified Solutions Architect - Professional
- FinOps Certified Practitioner
- ITIL Foundation or higher
- AWS Certified Machine Learning Engineer - Associate
- AWS Certified Security - Specialty
- AWS Certified Advanced Networking - Specialty
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
- We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $150,000- $250,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.