Senior Associate User Experience Researcher Group Design Consumer Banking Group
DBS Bank Ltd · Singapore - Central ·
- Seniority
- Senior
- Category
- Design
- Experience
- 5+ years
Leads end-to-end UX research for wealth projects across client and employee experiences in DBS's Consumer Banking Group — scoping research questions, running generative and evaluative studies (interviews, usability testing, surveys), and turning findings into journey maps and insights defended to senior stakeholders.
You will lead end-to-end research for wealth projects across client and employee experiences. You will define research questions, select appropriate methods, conduct generative and evaluative studies, synthesise findings into actionable deliverables, and present and defend insights to stakeholders.
Responsibilities
- Scope research questions with design, product, and business stakeholders
- Select appropriate research methods and determine when research is needed
- Conduct discovery interviews, concept testing, usability testing, surveys, desk research, and competitive reviews
- Turn findings into prioritised insights, journey maps, and opportunity framing
- Present and defend research findings to senior stakeholders
Requirements
- 5 to 8 years of experience owning end-to-end research
- Qualitative and quantitative research methods experience
- Interviewing, moderation, usability testing, card sorting, survey design, analysis, heuristic evaluation, and behavioural-data interpretation skills
- Experience applying AI in research workflows
- Ability to communicate effectively with senior executives
- Bachelor’s degree in a relevant field or equivalent practical experience
- Portfolio containing two or three research case studies