Senior Associate - Implementation Specialist
apexanalytix · Noida, India ·
- Seniority
- Senior
- Category
- Customer success
- Experience
- 2+ years
apexanalytix · Noida, India ·
Transportation will be given by company
POSITION SUMMARY
The Sr. Associate – Implementation Specialist provides technical leadership and hands-on expertise across client implementations of apex portal™ and smartVM™. The role owns the technical success of an implementation end to end — from requirement discovery and solution design through ERP integration, data mapping, testing and go-live.
The successful candidate combines strong technical depth in SaaS platforms, APIs, ETL and databases with the consulting presence to build trusted client relationships. Practical, hands-on experience applying AI tools within a delivery or implementation environment is mandatory for this role. This is also a mentoring role: you will guide junior team members and act as an escalation point for complex technical issues.
KEY RESPONSIBILITIES
Client Implementation & Delivery
▪ Identify critical implementation requirements and build an implementation plan that delivers project milestones on time and to scope.
▪ Present technical overviews of apexportal and associated technical requirements to clients during implementation and upgrade planning.
▪ Manage the setup and configuration of the technical environment for hosted clients.
▪ Take end-to-end ownership of release and delivery activities, including cutover and post go-live stabilization.
Solution Design & Integration
▪ Design and develop workflows for apexportal functionality and present them to key stakeholders for sign-off.
▪ Assist clients in designing and building interfaces between their ERP systems and apexportal, and lead the testing of those integrations, including data reconciliation between the client ERP and apexportal.
▪ Develop and unit test baseline modules of the apexportal Solutions product.
▪ Apply AI tools and automation to accelerate delivery tasks such as data mapping, configuration, testing, documentation and issue diagnosis.
Technical Leadership & Support
▪ Serve as Subject Matter Expert and technical lead for client configurations and installations of apexportal and smartVM.
▪ Act as the escalation point for internal and external deployments, troubleshooting and diagnosing the root cause of software issues.
▪ Provide guidance, training and knowledge transfer to junior team members across both products.
▪ Partner with the Client Value and Audit teams to resolve client issues and support ongoing accounts.
Process Improvement & Reporting
▪ Design, implement and enhance high-impact business process improvement initiatives for client software implementations.
▪ Create and maintain mockups, BRDs, FRDs and wireframes using tools such as Visio, Excel, Microsoft Project, Adobe and Snagit.
▪ Provide recommendations to leadership on a regular and ad-hoc basis and prepare periodic status reporting for management.
REQUIRED SKILLS & EXPERIENCE
Candidates must demonstrate all of the following:
▪ AI experience — hands-on experience applying AI tools and technologies (for example AI-assisted development, automation, document or data extraction, or AI-supported analysis) to real delivery work. Candidates should be able to describe specific use cases and the outcome achieved.
▪ Implementation / ERP background — 4+ years in an implementation, technical consulting or professional services role, including exposure to ERP systems and their data structures.
▪ SaaS product understanding — solid understanding of SaaS architecture, multi-tenant delivery models, configuration-led implementations and the release cycles they operate on.
▪ APIs, ETL & data warehousing — working knowledge of REST/SOAP APIs, ETL mapping and table design, and core data warehouse concepts.
▪ Database skills — hands-on experience with SQL Server, PostgreSQL or an equivalent relational database, including the ability to write and troubleshoot complex queries, stored procedures, views, indexes and jobs (2+ years).
▪ Communication — excellent written and verbal communication, with the confidence to present technical concepts to non-technical client stakeholders and executives.
▪ Delivery methodology — 4+ years delivering within Agile / Scrum SDLC environments.
Additional Technical Skills
▪ Experience with Supply Chain or Procure-to-Pay technology implementations.
▪ Working knowledge of integration technologies including SSO, SAML, SSL, web services, REST and SOAP; ServiceNow integration experience is an advantage.
▪ Experience with version control tools such as Git, SVN, CVS or TFS.
▪ Familiarity with business intelligence tools such as Power BI, Tableau, QlikView or SSRS.
▪ Comfortable working with the command line and standard system commands.
Preferred / Good to Have
▪ Hands-on experience with Workday or Oracle.
▪ Consulting experience across multiple ERPs — specifically MDM, Vendor Master and P2P (SAP, Oracle, PeopleSoft and similar).
▪ Exposure to Accounts Payable modules within ERP systems such as Workday, SAP, Oracle or J.D. Edwards.
▪ Knowledge of report migration, subscriptions and data extraction from ERP systems.
▪ Experience defining application and system configuration standards with cross-functional teams and business units.
CORE COMPETENCIES
▪ Strong analytical and structured problem-solving skills, with a track record of diagnosing root causes rather than symptoms.
▪ Client-service mindset, with the ability to translate client requirements into automated, scalable solutions.
▪ Highly organized and detail-oriented; able to multi-task with limited supervision and meet changing deadlines under pressure.
▪ Takes initiative and accepts accountability for outcomes.
▪ Collaborative and willing to share knowledge across the team.
ABOUT APEXANALYTIX
apexanalytix is a cloud-based software and services company that works with over 200 of the Global Fortune 1000 to recover lost profits, protect against procurement fraud, and manage supplier onboarding, compliance and payment profit optimization. Each year we receive approximately 9 million supplier records and $4.6 trillion in invoices and payments from our clients. We work with organizations including the world's largest retailer, electronics company, entertainment company, financial institutions, pharmaceutical and automotive manufacturers, and services companies, with shared services locations in the US, UK and Hong Kong.
Delivering our solutions to the world’s largest companies has enabled us to build what a leading IT industry analyst describes as possibly the only trusted source for accurate, high-value supplier information. We are making this data available to solution developers, enterprises and other organizations through an on-demand API business model. Our API service to the validated and enhanced smartVM data source is supplemented by over 400 real-time data sources through direct integration, subscription and robotics — giving clients the trusted data they need to ensure compliance, manage risk, improve B2B transaction processing, enable strategic initiatives, predict outcomes and prescribe action.
apexanalytix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or any other protected status.