Senior/Assistant Manager (Service Transformation)

Job Responsibilities

Service Transformation & Process Improvement

• Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
  
• Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
  
• Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
  
• Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.

Digital Innovation & Technology Adoption

• Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.

Stakeholder Engagement & Change Management

• Engage with clinical, nurses, pharmacists and administrative teams to drive change initiatives in service transformation.
• Monitoring of inpatient and outpatient feedback from patients and engaging of patients to understand and address service gaps.
  
• Develop and execute communication plans to ensure implementation of new service workflows and adoption of new technologies.

Strategic Planning & Policy Development

• Support leadership in formulating long-term service transformation strategies aligned with the strategic priorities.
  
• Contribute to the development of guidelines and best practices to enhance service quality.
  
• Monitor healthcare trends and regulatory changes to ensure compliance and innovation in service delivery.

Job Requirements

• Bachelors degree in healthcare, Business Administration, Public Health or a related field. A Masters degree is an advantage.
  
• At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management.
  
• Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.
  
• Strong project management skills, with the ability to lead cross-functional teams.
  
• Excellent communication, stakeholder management and problem solving abilities.
• Ability to work in a fast paced, complex healthcare environment with patient centered approach.

Only shortlisted candidate will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.