Main Responsibilities
- Quickly resolve user-impacting incidents through thorough investigation and consistent communication throughout the incident lifecycle.
- Proactively identify workarounds and effectively coordinate stakeholders during major incidents, ensuring timely updates to users, senior management, and IT teams.
- Address user requests efficiently, prioritizing based on urgency and business impact. Escalate when necessary while maintaining ownership as the users main point of contact.
- Analyze Java code to identify issues and recommend improvements or modifications.
- Implement long-term solutions to eliminate recurring issues by performing root cause analysis and recommending enhancements such as new features, automation, or improved documentation.
- Act as the key liaison between IT and stakeholders, collaborating with support engineers, end users, and various teams across the department.
- Participate in supplementary tasks such as testing or business analysis when required.
- Adhere to Departments Run processes and standards as directed by the Run Control Tower and contribute to their continuous improvement.
Application Monitoring
- Design and deploy application monitoring tools to ensure early incident detection, leveraging infrastructure-as-code principles where applicable.
- Oversee and monitor batch processing schedules during Singapore business hours to ensure quick identification and resolution of issues, minimizing downtime.
- Generate and distribute regular reports on data quality (daily, weekly, and monthly).
- Optimize workflows to reduce the need for manual interventions.
Incident and Request Management
- Provide Level 2 and Level 3 support for back-office applications used by business users.
- Investigate and resolve incidents and service requests thoroughly and efficiently.
- Coordinate the resolution of cross-team incidents involving multiple stakeholders.
Problem Management and Continuous Improvement
- Detect and address recurring issues to improve system stability and performance.
- Define requirements for bug fixes and enhancements, and communicate them to the development team.
- Develop and maintain a knowledge base for supported applications in collaboration with build and operations teams.
- Organize training sessions for end users to reduce repetitive requests to IT.
- Identify and implement opportunities for process enhancements.
- Mentor and support junior team members as needed.
Change Management
- Conduct testing for new releases to ensure application stability.
- Analyze application performance to identify bottlenecks or areas for improvement.
- Coordinate and validate deployments to production environments.
- Participate in production releases, including those scheduled on weekends as part of a rotating team schedule.
Qualifications and Profile
- At least 7 years of hands-on experience working with Calypso in a back-office environment.
- Familiarity with Calypso version 16.
- In-depth experience with Calypso Back Office components, including:
- Engines
- Event Handling
- Filters
- Reporting Framework
- Scheduled Tasks
- Messaging and SWIFT
- Transfers
- Settlement Delivery Instructions (SDIs)
- Accounting
- Pricers
- Workflow Configuration
- Reconciliation Processes
- Strong understanding of financial instruments (e.g., FX, money markets, cash products) and their trade lifecycles.
- Practical experience with regulatory reporting frameworks (e.g., MMSR).
- Willingness to participate in on-call rotation for night and weekend support.
To apply, please visit and search for Job Reference:
L67X47WR
To learn more about this opportunity, please contact Gia Grace at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.