Senior AI Developer / Engineer – Contact Centre AI Projects
· UK ·
- Seniority
- Senior
- Category
- AI engineering
Senior AI developer/engineer to explore and potentially build two AI projects for a UK outbound contact centre running on MaxContact: analysing call recordings at scale for QA, compliance, sales and customer insights, and using AI to handle the initial stages of outbound contact.
We are seeking a Senior AI Developer / Engineer to support the discovery and potential development of two AI projects within a UK outbound contact centre. Our current contact-centre platform is MaxContact. The first project aims to explore how AI could enable us to analyse call recordings at scale for QA, compliance, sales and customer insights, moving beyond our current reliance on limited manual call reviews. The second project aims to explore the use of AI to handle the initial stages of out…