Senior Account Manager, Professional Services

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM in the world, where humans and agents drive customer success together. Here, ambition becomes action, technology meets trust, and innovation is a way of life. We're looking for Trailblazers who are passionate about helping companies and the world through AI.

The Senior Account Manager is part of our Professional Services team, where we combine strategic consulting, Salesforce technology, and executive relationships to drive the digital transformation of our most strategic customers. You will own and grow strategic relationships across a defined portfolio, driving sustained value through Salesforce solutions and long-term digital transformation initiatives.

What You'll Actually Be Doing

• Own and expand executive relationships, acting as a trusted advisor at C-level.
• Lead strategic account planning and execution to deliver sustained revenue growth.
• Lead complex, multi-threaded sales cycles across large enterprise environments.
• Position Salesforce solutions as a driver of business transformation across people, process, and technology.
• Collaborate closely with license sales, Professional Services, and wider internal teams to deliver integrated customer outcomes.
• Identify and develop new business opportunities within existing accounts.
• Maintain consistent overachievement of sales targets and pipeline growth.

Required Experience & Skills

• 10+ years of experience in enterprise IT sales, account management, or consulting.
• Strong background in consulting and/or professional services.
• Proven track record of exceeding sales quotas and driving significant revenue growth.
• Demonstrated ability to engage and influence C-level stakeholders.
• Deep understanding of digital transformation, cloud technologies, CRM, data, and AI.
• Strong commercial acumen combined with a customer-centric, value-led mindset.
• Ability to operate effectively in a matrix organization and lead cross-functional teams.
• Salesforce platform knowledge and certifications are advantageous.
• Fluent in English and Spanish.

Profile

• Strategic thinker with strong execution discipline.
• Recognized collaborator and team leader.
• Comfortable navigating complex enterprise environments.
• Highly credible with senior client stakeholders.
• Results-driven with a consistent record of overperformance.

Why This Role

You'll operate at the intersection of strategy, technology, and executive engagement — driving transformation at scale within one of the world's most influential Professional Services organizations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.