Senior Account Executive

About EdgeTier

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

About the role

EdgeTier is looking for a Senior Account Executive to join our team. You'll lead the charge in winning new Mid-Market and Enterprise customers by selling to Customer Support and Operations leaders.

You will own the full sales cycle, from prospecting through to close, with a focus on developing net new business. You'll take a strategic, considered approach to building pipeline and navigating complex, multi-stakeholder deals. We're looking for someone who brings genuine curiosity to understanding customers' challenges, earns credibility as a trusted advisor, and consistently delivers against ambitious targets. If you think independently and are motivated to challenge conventional approaches, we'd like to hear from you.

This is a hybrid role based in our Dublin office.

What makes this an exciting opportunity

EdgeTier helps some of the most customer-focused organisations transform how they run their contact centres. Our customers see measurable impact, and the strength of those relationships is reflected in how they grow with us.

The market for AI in customer service is accelerating rapidly, and enterprise organisations are actively rethinking how they deliver service. This is an opportunity to join at a pivotal stage, take a leading role in shaping how we win in new markets, and make a significant contribution to EdgeTier's next phase of growth.

What you'll be doing

As a Senior Account Executive, you'll own your pipeline from first conversation to close. No two days will be the same, but your typical responsibilities will be to:

• Drive new business growth across a new frontier, acting as a trusted advisor and building strong rapport from the first interaction to gain a clear understanding of each prospect’s business priorities and objectives

• Articulate EdgeTier's value proposition clearly and credibly, demonstrating how our platform addresses the specific challenges facing each prospect.

• Develop tailored sales approach aligned with EdgeTier's wider go-to-market strategy, mapping and engaging key decision-makers, buying processes, regional considerations and existing technology investments.

• Continuously refine outbound messaging and approach, with the majority of new opportunities generated through self-sourced pipeline.

• Deliver compelling product demos and handle initial technical discussions with confidence, including proof-of-concept planning engagements.

• Manage and progress complex, multi-stakeholder sales cycles, leading commercial negotiations through to the close.

• Represent EdgeTier as a brand ambassador in the market, building our profile through industry events, thought leadership, and a professional online presence.

• Working closely with Sales Development, marketing, and solutions colleagues to build strategies that deliver value to customer service and operations leaders

Who you are

You're a driven self-starter who takes ownership of your own success and thrives in a fast-paced, high-growth environment. You have a proven record of winning new business in complex B2B SaaS sales, including experience selling transformational solutions where the budget isn't already defined and you need to build the business case from the ground up. You'll be well suited to the role if you bring:

• 5+ years of experience as an Account Executive in a scaling B2B SaaS environment, ideally selling complex solutions to Mid-Market to Enterprise organisations (500+ employees), with experience building a greenfield territory.

• A strong track record exceeding revenue targets, including consistently closing multiple six-figure deals. Ideally selling into Customer Support, CX, or Operations teams.

• Demonstrated ability to multithread deals and build relationships with stakeholders at different levels, including C-suite executives and senior leaders.

• A team player mentality with high integrity, resilience, and a strong sense of urgency, demonstrated through honest forecasting, prompt follow-throughs, and persistence in progressing deals.

• Experience selling conversation intelligence, CX analytics, AI, or contact centre technology, with an understanding of the operational challenges facing customer service leaders (desirable)

EdgeTier Company Values

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

Why you should join us

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!

• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!

• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.

• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.

• Work with cutting-edge technology; we provide our people with access to premium LMM/AI models to automate the busywork that gets in the way of success.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.