Senior Accessibility Consultant

Contract type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based

Royal London has an exciting opportunity for an experienced Senior Accessibility Consultant to join our Design Team. You will be passionate about enhancing the accessibility maturity of our business and will play a core role in ensuring that Royal London Group’s digital products comply with our accessibility standards. Embedding accessibility into our design and development processes is crucial to this role.

As a Senior Accessibility Consultant, you will be responsible for creating and maintaining documentation on accessibility standards. You will also deliver training and provide guidance to colleagues, offering recommendations and assistance with implementing accessibility best practices to design and development teams.

Key to the role is also providing quality assurance in respect to Royal London Group’s design of digital products and services to ensure they meet the needs of all our customers.

The ideal candidate will have a strong background in accessibility, and a passion for delivering exceptional customer experiences. You will have excellent communication skills, with the ability to work with both technical and non-technical colleagues at various levels.

About the role

• Play a key role in developing our accessibility presence and capability focusing on training and guiding colleagues, raising accessibility awareness and monitoring accessibility maturity.
• Collaborate with the Digital Accessibility Operations Manager to ensure consistency in approach in the design and delivery of inclusive, accessible solutions across channels and touchpoints to best meet customer needs and deliver Royal London Group’s strategic goals.
• Maintain and evolve accessibility frameworks, guidelines, and best practice resources.
• Act as the go-to accessibility expert, providing advice and support to colleagues.
• Develop and deliver accessibility training modules for a variety of roles and teams within the business.
• Proactively share insights and knowledge to promote accessibility awareness across the company using various channels.
• Conduct accessibility audits and testing of digital products and services. Support colleagues with difficult accessibility challenges.
• Review product accessibility compliance reports.
• Monitor product accessibility changes and ensures that ongoing improvements are being implemented, feeding into the Royal London Group customer journey management framework.

About you

• Excellent communication skills with proven experience in accessibility consulting or working within an Accessibility Centre of Excellence.
• Ability to develop and deliver accessibility training to various teams.
• Experience in creating and maintaining documentation on accessibility standards and best practices.
• Strong problem-solving skills and the ability to identify common accessibility issues, advising individuals and teams on solutions and best practices.
• Proven track record of conducting accessibility audits and creating and analysing accessibility reports, providing actionable recommendations.
• Strong understanding of user-centred design principles and how they apply to accessibility.
• Significant experience of WCAG, front-end technologies, assistive technologies and accessibility testing tools.
• Familiarity with legal and regulatory requirements related to accessibility (for UK and Ireland).

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.