Security Systems Technician

Who We Are

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

At Encore, we take protecting people and property personally and we are looking for a Security System Technician who feels the same. Based out of our Holyoke, MA office, you will be the person customers count on to install, service, and troubleshoot security camera and alarm systems that keep their buildings secure and their teams safe. If you take pride in clean workmanship, clear communication, and finishing what you start, you will fit right in with a team that values doing the job right and taking care of each other.

Key Responsibilities

In this role, you will take ownership of your assigned service and installation work, partnering with customers and internal teams to ensure systems are installed correctly, operating reliably, and kept code compliant. In this role, you will:

• Install, service, program, test, inspect, and troubleshoot basic and complex security camera and alarm systems with limited or no supervision.

• Respond to emergency service calls, which may require overtime hours, nights, weekends, or short-notice availability.

• Coordinate daily work activities with contractors, customers, building maintenance personnel, and Encore office staff.

• Identify code compliance and non-conformance issues and take appropriate corrective action.

• Make accurate and confident recommendations for system installation improvements.

• Troubleshoot, repair, and carry out assigned customer system issues through completion.

• Maintain a strong focus on safety, quality, and attention to detail in all field activities

What You Bring to the Table

• High school diploma or equivalent.

• Valid driver’s license with the ability to travel to customer sites.

• Working knowledge of NFPA 72, NEC, fire alarm system theory, OSHA requirements, and industry standards related to security and fire alarm system installation.

• Experience installing and servicing systems from manufacturers such as Gamewell-FCI, Siemens, Notifier, Edwards, Simplex, Honeywell, Fire-Lite, or similar platforms.

• Strong communication skills and the ability to work independently in the field.

What Makes You Stand Out

• You have hands-on experience installing, servicing, and troubleshooting security and fire alarm systems

Beyond the Paycheck

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.

• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.

• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.

• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.

• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success: Access to leading-edge web-based productivity tools.

• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

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EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.