Security Systems Service Technician (Citiloc)

Security Systems Service Technician: Full Time- Burnaby, travel within the Lower Mainland | $28-$46/hr + Benefits, Company Vehicle or Vehicle Allowance, and 100% paid certifications and training

Position Overview
The Service Technician is responsible for servicing, maintaining, and supporting a wide range of security and life-safety systems. The ideal candidate is technically strong, organized, and comfortable working independently in a dynamic, customer-facing environment.
Key Responsibilities
Security Systems Service (Primary Function)

Perform service, troubleshooting, maintenance, and upgrades on security and life-safety systems
Support both current and end-of-life (EOL) products and platforms
Diagnose and resolve hardware and software issues
Perform software recoveries, upgrades, and system conversions
Install and support server/client software associated with security platforms
Service and Maintenance:

Intrusion detection systems
Access control systems
ULC fire monitoring systems
Intercom and duress systems

Complete ULC inspections for fire monitoring and monitored intrusion systems
Provide technical support to end users and internal field staff
Prepare clear, accurate service documentation and reports for management and compliance

Technical and Systems Knowledge

Strong troubleshooting capability across software, hardware, and network-related issues
Experience with system firmware updates and security patches
Familiarity with computer hardware repair and operating system support
Sound understanding of low-voltage and electronic systems
Working knowledge of computer networking and IT fundamentals

Qualifications and Experience

5+ years of relevant service technician experience or experience in a related field
Knowledge of:

Low-voltage wiring and electronics
Computer networking and IT concepts

Strong knowledge of all aspects of installation of CCTV, Card Access, Intercom and Intrusion systems.
Proficient in ICT
Experience with the following systems:

C-Cure 9000
Genetec Security Center
Avigilon ACC/ACM
Bosch Intrusion
Keyscan Aurora
Kantech Corporate/ Global
Commend
Milestone
ExacqVision
March Networks
Salto Systems

Valid class 5 driver’s license with a clean driving record

What We Offer
Comprehensive Benefits & Support

Competitive hourly wage
Full benefits package
100% paid certifications and training—we invest in your professional growth
Relocation assistance for qualified candidates outside the city or province

Growth & Career Development

Clear pathways for advancement within the company
Ongoing hands-on learning and mentorship from experienced leaders
Opportunities to move into senior, lead, or specialist roles

Inclusive & Positive Work Culture

A respectful, collaborative, and safety-first environment
A team that values diversity, inclusion, and open communication
Leadership that listens, supports, and recognizes great

#KTHP