Security Supervisor

Key Attributes for Success

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.

• Enjoys demonstrating enthusiasm and dedication in providing exceptional service.

• Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoys collaborating effectively with colleagues and partners.

• Likes building and nurturing strong relationships within the team.

• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.

• Wants to quickly adjust to changes in the environment to ensure guest satisfaction.

• Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.

• Enjoys conveying information clearly, confidently, and with warmth.

• Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.

• Likes anticipating guest needs and consistently exceeding expectations.

• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires to identify and resolve issues creatively and efficiently.

• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.

• Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.

• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do

Reporting to the Security Management Team, the Security Supervisor will lead Security Officers at Barclays Center. This is a part-time, non-union, hourly position. Job responsibilities include:

EVENT SECURITY

• Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venue guests, employees, and assets with respect towards everyone’s dignity and legal rights.

• Resolve escalated security situations and provide appropriate warnings to guests who are not in compliance with the venue's policies and procedures.

• Assist with directional and informational inquiries.

• Appropriately document all major/minor incidents.

• Represent Barclays Center and the Security Department in an exemplary manner.

• Apply principles of logical thinking to a wide range of intellectual and practical problems to successfully perform and direct varied & complex tasks.

• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

STAFF SUPERVISION

• Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment to execute an efficient event.

• Train staff in basic guest service and security skills. Actively monitor staff interactions with Barclays Center venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.

• Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.

• Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated employee issues to Security Management Team.

• Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Barclays Center company/department policies.

• Exhibit the ability to accept responsibility for the performance & conduct of the entire security team assigned to the deployment.

• Exhibit leadership qualities, motivate staff & lead by example.

24/7 BUILDING SECURITY SUPERVISION (FILL IN)

• Be able to supervise building’s 24/7 posts (Loading Dock, Dean Admin and Command Center).

• Be able to conduct the department’s daily inventories as needed.

• Conduct department’s equipment checks (Ex. Hand Wands, radios, CCTV). Contact service providers and vendors to ensure equipment is maintained as needed.

• Assist with updating the department’s Standard Operating Procedures (SOP’s) for all posts.

• Knowledge of the building’s Fire Alarm systems, know how to effectively and safely evacuate the building in a timely manner.

• Knowledge of ISS systems.

• Knowledge of access control and visitor management system.

• Enforce hourly building patrol conducted by Security Officers.

CANDIDATE PROFILE: Who You Are

• Candidates must be available to work flexible hours, including evenings, weekends, and holidays. Mandatory Events.

• High School diploma or equivalent required.

• Previous security experience, valid NYS Security Guard Card License and F03 Fire Guard license.

• Previous experience working in a similar sports/entertainment facility environment preferred or Law Enforcement.

• At least 1-2 year's experience supervising and leading subordinates.

• Ability to multi-task and perform under pressure

• Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.

• Ability to pass a criminal background check and employment verification

• Must have strong teamwork etiquette.

• Must be able to adapt to changes in assignment per event.

• Must maintain a high standard of grooming and professionalism.

• Ability to maintain patron, employee, and company confidentiality.

• Tasks are performed with moderate supervision.

• Ability to lift, carry, push, pull up to 50 pounds.

• Must be able to walk/stand and climb stairs for more than 4 hours

KEY COMPETENCIES: Skills You Possess

• Strong interpersonal and communication (written and verbal in English) skills required.

• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.

• Must be able to write a report and send grammatically correct emails in a professional tone.

• Ethical Conduct

• Teamwork Orientation

• Customer/Client Focus

• Stress Management

• Composure

• Communication Proficiency

• Technical Capacity

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.