Security Supervisor

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing

• Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty

• Be in-charge of the Hotel Security Control Room as well as for the day to day operations

• Ensure all official security documents are handled accurately in accordance to SOP

• Manage access points as assigned to ensure all entries are authorized

• Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in

• Manage the Visitor Management System for visitors, contractors, and vendors

• Manage the Casual labor system for casual labors and part-timers

• Monitor CCTV coverage within the hotel property and highlight any issues observed

• Perform static lobby / convention Centre coverage and duty

• Perform roving security and safety clocking patrol within and around the hotel premises

• Perform patrol on guest floors and the heart of house

• Perform enforcement tasks as assigned and be at deployment as per deployment schedule

• Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports

• Coordinate Night Transport for colleagues

• Respond to all security, safety and medical emergencies as soon as possible where assistance is required

• Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies

• Conduct inventory checks of keys and passes

• Handle Loss & Found findings, reports and inquiries

• Provide lift control and VIP

• Perform First Aid/CPR/AED if required

• Respond to and resolve safe box issues without delay

• Respond to and resolve door lock issues without delay

• Conduct crowd control and ushering duties

• Gather and document information and facts upon responding to security, safety and medical emergencies

• Perform any other tasks as assigned by the management of the hotel

• Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP

• Manage and address all alarms on the duress and emergency systems

• In-depth knowledge of CCTV system for preliminary investigation and training purposes

• Minimum GCE ‘N’ level

• At least 4 years relevant experience in hotels or private security law enforcement at a supervisory level

• Minimum Officer Certification required by local authorities for Senior / Security Supervisor

• Company Emergency Response Team (CERT) Certificate

• Possess occupational CPR and AED

• Basic Fire Fighting

• First Aid Management

• Knowledge in Fire Prevention & Protection of Building

• Conversant with the various systems in Hotel Security Room

• Art of self-defences, report writing, verbal and written skills, investigation and interrogation aptitude