Security SOC - Woodland Hills

Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status

The Security Operation Center Dispatcher/Operator is directly responsible for answering telephones, acknowledging alarm signals, monitoring video recording devices as assigned throughout the assigned Service Area, and providing the information to the Security SOC Administrator, supervisor and officers accurately. The SOC Dispatcher/Operator is also responsible for documenting incidents (including names, actions and times) on the Daily Activity Report. The SOC Dispatcher/Operator responds to security needs of assigned healthcare facility, its agents or contractors and BCI personnel. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Assist with the protection of staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace.

Essential Functions

• Serves and is directly responsible for the monitoring of the alarm systems, the cameras, and the radio systems for security throughout the assigned Service Area.

• Make decisions: rapidly, accurately, and often with very little information to go on.

• Liaison between security and all other departments as well as patients and visitors.

• Responsible for making the appropriate internal and external notifications during facility emergencies or unusual events, as well as keeping the Security Shift Lead or Supervisors at all locations advised of unusual occurrences that might affect his or her shift.

• Responsible for accurately processing, logging and reporting events on his or her shift, coordinating incident and service request responses, and performing routine equipment maintenance as directed by the Lead or Supervisor

EDUCATION: Indicate both the minimum and preferred level of education and the field of study.

Minimum

Preferred

Level

(e.g., Associate degree, 4-Year degree, Masters)

High School Diploma or GED

Associates Degree or above

Field of Study (e.g., Communications, Business, Graphic Arts)

N/A

Criminal Justice, Law Enforcement, Organizational Leadership, Healthcare Security

EXPERIENCE/ SKILLS/ TRAINING: Indicate both the minimum and preferred level of work experience, licenses/training, and skills or specialized knowledge.

Minimum

Preferred

Work Experience (e.g. number of years, function, type of employer, etc.)

• Experience in security, military, law enforcement related experience

• Customer service experience

• Computer technical related experience

• 1 year of healthcare security experience or previous supervisor experience in service field

Licenses/Training (e.g. professional certifications)

• Security Guard Card

N/A