Security & Service Ambassador (ION Officer)
ORCHARD TURN DEVELOPMENTS PTE. LTD. · Singapore ·
Ensures security, safety, and service excellence in a commercial/mall environment by managing crowd control, emergency response, and customer assistance while performing administrative duties at a command center.
Responsibility
- Responsible for security and safety aspects for all shoppers, tenants, and staff; identify hazards, security threat, crowd control, and fire hazard
- Attend to incidents involving Security and Fire related issues and assist authorities such as SPF and SCDF, whenever required
- Perform traffic management duties at Drop Off Point, carpark entry, and exit; assist motorist to resolve matters and provide onsite assistance during their exit/entry
- Actively seek out opportunities to provide personalized service and moments of delight such as welcoming shoppers, assisting elderly, etc
- Assist shoppers and tenants with directional queries and product knowledge while maintaining service standards
- Manage daily operations at Command Centre including performing pass counter duties, lost & found properties, etc
- Conduct mall wide safety and defect check as well as safety check on renovation units
- Render first aid during emergencies or to unwell shoppers and staff when required
- Any other ad-hoc duties as required
Qualifications/Requirements
- Minimum GCE ‘N’ Levels with either Security/Safety/Hotel backgrounds preferred
- Enthusiastic and service-oriented individual with a friendly and pleasant personality
- Vigilant, alert with a keen eye for details
- Willing to work on weekends, public holidays, and rotating shifts
- Candidates who possess PRD Certificate will have an added advantage