Security Operations Specialist
globe · NCR - WGC ·
- Category
- Security
globe · NCR - WGC ·
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Monitor and respond to security alerts from SIEM or from various security tools or instrumentation such as endpoint security, secure email gateway, firewalls, IDS, DLP, etc.
Acknowledge new alerts promptly and begin meaningful triage based on severity, context, and available evidence.
Review alerts using established SOC triage playbooks and standard case disposition guidance.
Determine whether activity is true positive, benign positive, false positive, or requires further investigation.
Perform advanced incident response activities including discovery, threat analysis and correlation, response, remediation, and containment, at times involving network and endpoint forensics.
Apply investigative logic using frameworks such as the Cyber Kill Chain and MITRE ATT&CK to understand attacker behavior, scope incidents, and assess likely impact.
Validate whether reported activity is benign, expected, suspicious, or malicious before closure, escalation, or containment recommendation.
Correlate evidence from SIEM, EDR, cloud, email, and network sources where applicable.
Document investigations clearly and completely so that work can be reviewed, continued, or audited without repeating prior analysis.
Produce escalation notes that include alert summary, affected assets, investigative steps performed, evidence gathered, and analyst hypothesis.
Escalate cases when deeper response, stakeholder coordination, or containment approval is required.
Ensure escalations are actionable and complete enough for immediate continuation by senior analysts, leads, or partner teams.
Contribute to overall SOC processes, documentation, metrics, and reporting.
Support containment and response actions by validating risk, recommending next steps, and coordinating with leads, system owners, and supporting teams as needed.
Participate in the investigation lifecycle from alert handling through validation, communication, and closure.
Contribute to timely incident scoping and prioritization to improve mean time to detect, respond, and contain.
Support or drive the remediation or closure of control gaps, risks, and findings from audits and certification activities.
Identify recurring false positives, noise patterns, and weak detections, then recommend tuning opportunities to improve SOC efficiency.
Contribute to SOC initiatives that enhance analyst productivity, detection quality, and operational maturity.
Help translate observed attack patterns and investigative learnings into improved rules, playbooks, dashboards, and use cases.
Accurate and timely handling of security alerts and cases.
Well-documented investigations and escalation artifacts.
High-quality incident analysis aligned to SOC playbooks and threat frameworks.
Recommendations for detection tuning, false-positive reduction, and process improvement.
Experience in security monitoring, incident response, or security operations center work.
Working knowledge of SIEM, EDR, email security, cloud security, and related security monitoring tools.
Ability to analyze logs, investigate suspicious activity, and form evidence-based conclusions.
Familiarity with MITRE ATT&CK, attacker behavior mapping, or comparable investigative frameworks.
Strong technical documentation and case-writing skills.
Ability to balance speed, accuracy, and sound judgment in a high-volume operational environment.
At least 2 years of SOC or IR experience.
Bachelor’s degree in computer science, IT, or directly related field, or equivalent work experience.
Strong understanding of SIEM platforms and hands-on experience with security technologies such as SIEM, IDS, DLP, vulnerability scanning, firewalls, endpoint security, or email security systems.
Exposure to threat hunting, detection engineering feedback loops, or SOAR-oriented process design.
Experience coordinating with application owners, infrastructure teams, or supporting functions during incident review and response.
Willingness to cover 24/7 working hours following a sustainable rotation schedule and at times cover on-call duties.
Practical experience in reverse engineering, malware forensics, or penetration testing, particularly within finance and fintech operations, is highly advantageous.
Advanced security certifications (e.g., CC, GCIH, CDSA, CompTia Sec+, SANS/GIAC, CEH) are highly advantageous.
Investigative reasoning
Threat analysis and contextual decision-making
Technical writing and case documentation
Tool fluency across SOC platforms
Pattern recognition and false-positive identification
Stakeholder coordination during investigations
Technical security project support and collaboration
Cross-functional team collaboration
Continuous improvement mindset
A successful Security Operations Specialist consistently demonstrates strong alert handling coverage, high triage quality, timely acknowledgement of alerts, complete escalation documentation, active identification of false positives, delivery of SOC improvement initiatives, and continuous development of technical capability.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package