Security Operations Manager
Securitas Security Services USA, Inc. · Vancouver, BC, Canada ·
- Category
- Security
- Experience
- 2+ years
About the Role
Securitas is looking for an Operations Manager to lead day-to-day security operations for an assigned account. Reporting to the Security Lead and/or District Manager, you will oversee guarding operations across one or more sites, supervise frontline and supervisory personnel, and serve as a trusted point of contact for our clients.
This is a hands-on leadership role for someone who can balance service excellence, team development, and cost control while holding the standard on compliance and professionalism.
What You'll Do
Lead Operations
- Manage a shift or segment of guarding operations across multiple sites, providing direct supervision of officers and supervisory staff.
- Conduct regular post inspections and audits to verify that post orders are followed and service standards are met.
- Take timely corrective action when service gaps or performance issues are identified.
Partner with Clients
- Build strong client relationships through regular contact, status meetings, and proactive issue resolution.
- Support new client start-ups and contribute to security planning, risk assessments, and site surveys.
- Review post orders and communicate updates clearly to affected personnel.
Develop and Retain Talent
- Work with line management on the onboarding, training, and development of a high-performing team.
- Coach employees, and administer progressive discipline when required, ensuring every team member is treated with dignity and respect.
- Foster a positive, professional workplace culture.
Manage Resources and Costs
- Coordinate scheduling, staffing, and equipment needs with line management.
- Adjust schedules in real time to meet client requirements while controlling labor costs.
- Review reports and records to confirm commitments have been met and client directions followed.
Ensure Compliance
- Ensure all personnel understand and comply with applicable union laws, regulations, company policies, and client requirements.
- Support line management in resolving legal, financial, HR, and administrative matters promptly.
Contribute to the Business
- Provide input into company initiatives and continuous improvement.
- Perform other duties of a similar nature and scope as assigned.
What You Bring
Required
- 2 to 3 years of professional experience, including supervisory or team leadership experience.
- Working knowledge of security operations and supervisory best practices.
- Excellent written and verbal communication, including the ability to produce clear, concise, professional reports.
- Strong planning, organizational, and leadership skills.
- A client-first mindset and the interpersonal skills to build credibility at every level, from frontline officers to client executives.
- Initiative, sound judgment, and a track record of delivering results.
- High standards of integrity, ethics, and personal accountability.
- Valid provincial driver's license.
- Availability to work an assigned shift, including rotating schedules, weekends, evenings, overnights, and on-call coverage.
Assets
- Diploma in Criminal Justice, Business Administration, or a related field.
- Prior experience in security or the military.
What We Offer
- Competitive hourly rate of $36.77
- Comprehensive medical and dental coverage
- Employee Assistance Program (EAP)
- Paid vacation and sick time
- Professional development and clear pathways for advancement
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks and behavioral selection survey.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance of duties.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.
#AF-WesternCanada