Security Operations Manager - REMOTE

Why You’ll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

How You’ll Make an Impact

The Security Operations Manager reports to the Vice President of Cybersecurity and is responsible for day-to-day execution of the credit union’s cybersecurity operations program. This role focuses on operational security monitoring, identity administration support, control execution, vulnerability coordination, incident response support, and audit evidence readiness.

What You’ll Be Doing

• Manage day-to-day security operations activities, including alert review, escalation coordination, case tracking, and support for managed security services or internal monitoring functions.
• Coordinate incident response activities, including triage, tabletop exercise, documentation, evidence preservation, operational security readiness activities, communications support, and remediation follow-up.
• Support identity and access management processes, including provisioning governance, privileged access controls, periodic access reviews, and separation-of-duties administration.
• Coordinate remediation efforts resulting from internal and external security assessments, penetration tests, audits, and regulatory examinations, including tracking findings through closure and reporting status to the Vice President of Cybersecurity.
• Administer and coordinate security tools, dashboards, logging, endpoint controls, cloud security monitoring, and other operational cybersecurity controls.
• Support third-party security reviews by collecting documentation, tracking findings, and monitoring remediation commitments.
• Assist with policy administration, control validation, testing support, and preparation of evidence for audits, exams, and regulatory reviews.
• Prepare operational metrics and reporting for the Vice President of Cybersecurity, including trends, incidents, control performance, and risk indicators.
• Partner closely with infrastructure, application, and digital delivery teams while maintaining focus on security control execution and independent issue escalation.

What You Bring to the Team

• Bachelor’s degree in cybersecurity, information systems, computer science, or a related field preferred.
• CISSP and GIAC-GSEC certifications required
• 5 to 8 years of cybersecurity or information security experience, including hands-on operational security work.
• Experience supporting security operations, IAM, incident response, vulnerability management, and security tooling.
• Experience in a financial institution or other regulated environment preferred.
• Familiarity with Microsoft security tools, cloud security controls, endpoint protection, logging and monitoring, and audit support processes.

Success Profile

• Strong operational discipline and follow-through.
• Ability to organize multiple security workstreams and drive remediation.
• Detail-oriented approach to evidence, controls, and documentation.
• Collaborative style with enough confidence to escalate issues appropriately.

Tools & Work Environment

• Stable internet connection with speeds high enough for video conferencing and screen sharing
• Smartphone with current iOS/Android OS

• Prolonged periods sitting at a workstation and working on a computer
• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone